Quality Coordinator

Description

Join battery industry experts and help us ensure excellent service quality!! LTH ENERMAX is seeking a quality-focused professional to develop a highly important project for the company. Industrial Engineering, Business Administration, or related degree holder with knowledge of ISO 9001\. \*\* Skills: \*\*\* Proactivity Loyalty Customer service orientation. Multi-task tracking. Leadership, effective communication, proactivity, organization, and negotiation. Establishing effective interpersonal relationships and implementing 5S methodology. \*\* Key responsibilities: \*\*\* * Meet various indicators and KPIs defined by the company. * Develop the "Quality Management System Reengineering" project. * Execute and supervise activities required to ensure performance and customer service indicators are met, guaranteeing service quality across all company departments. * Conduct internal audits to ensure compliance across all areas of the Quality Management System (QMS). * Design and administer customer and end-user experience surveys and assessments to ensure service quality. * Periodically visit stores to enrich and evaluate the performance of operational, administrative, and sales staff to improve service quality. \*\* Customer Service Experience: Minimum 2 verifiable years. \*\* Administrative experience in quality-related matters, accreditations, etc. We offer: Statutory benefits / Enhanced benefits / Interest-free personal loans\* / Life insurance / Growth bonus / Funeral expense insurance. If you possess the required skills and experience, this is the perfect opportunity for you—apply now and share your energy with us!!!