Position Summary: Develop customer service competencies through training courses and programs to strengthen customer experience and service quality. Key Highlights: 1. Deliver courses on customer service and effective communication 2. Design instructional materials and evaluate participant performance 3. Collaborate with area leaders to improve service Sumo All You Can Eat is seeking talent for the Customer Service Trainer position. Description Develop customer service competencies for operational and administrative staff through delivery of courses, workshops, and training programs that strengthen customer experience, complaint handling, and service quality. **Main Responsibilities** * Deliver in-person courses on customer service, effective communication, handling objections, and service protocols. * Design instructional materials: presentations, guides, manuals, role-plays, and assessments. * Identify training needs through observation, surveys, interviews, and analysis of performance indicators. * Evaluate participant performance before, during, and after training. * Follow up on field application of knowledge delivered. * Prepare reports on results, learning metrics, and improvement proposals. * Ensure compliance with quality standards and customer service policies. * Coordinate course logistics: scheduling, attendance, resources, venues, equipment, and communications. * Stay updated on service trends, customer experience, and training methodologies. * Collaborate with area leaders to reinforce key behaviors and address service gaps. **Technical Competencies** * Training and facilitation techniques. * Basic or intermediate instructional design. * Knowledge of customer service protocols. * Complaint and objection handling. * Verbal and non-verbal communication. * Digital tools for training. * Development of presentations and instructional materials. * Learning evaluation. **Soft Skills** * Empathy and active listening. * Instructional leadership. * Patience and adaptability. * Public speaking ability. * Problem-solving. * Collaborative teamwork. * Customer orientation. * Creativity in designing activities and dynamics. **Education** * Preferred: Bachelor’s degree in Gastronomy, Communication, Administration, or related field. **Experience** * 1–2 years delivering training or working in customer service roles. * Restaurant industry experience preferred. * INTERESTED CANDIDATES SHOULD APPLY THROUGH THIS PLATFORM OR VIA WHATSAPP AT 5584406639 Employment Type: Full-time, Indefinite-term contract Salary: $15,000.00 – $20,000.00 per month Benefits: * Complimentary beverages * Medical expense insurance * Cafeteria service * Complimentary uniforms Work Location: On-site employment