Operations Support Specialist

Description

Job Summary: We are seeking a proactive and analytical Operations Support Specialist to optimize operational processes and ensure excellence in customer experience. Key Highlights: 1. Daily operational support to internal teams 2. Database management and updates 3. Identification of improvements in operational procedures ### **About the Company** At **Doctoralia**, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in **SaaS** solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience. We are currently looking for a proactive, analytical, and detail-oriented **Operations Support Specialist**, who will contribute to the success of our daily operations and ensure excellence in the experience of both internal and external customers. ### **Role Description** As an **Operations Support Specialist**, you will be a key player in coordinating and optimizing operational processes that directly impact service efficiency and quality. You will support us in managing administrative tasks, resolving incidents, and implementing improvements—always with a customer-centric and operationally excellent approach. ### **Key Responsibilities** * Provide daily operational support to internal teams, ensuring smooth processes and timely resolution of incidents. * Manage and update databases, reports, and relevant documentation, guaranteeing accuracy and confidentiality. * Identify areas for improvement in operational procedures and propose innovative solutions to optimize efficiency. * Coordinate interactions with vendors and internal departments to ensure adherence to deadlines and service quality. * Monitor and analyze key operational metrics, generating insights to support decision-making. ### **Professional Profile** * **Experience:** 1–2 years in operations, administration, or support, handling administrative tasks and incident management. * **Tech DNA:** You thrive in startup, marketing, or advertising environments. * **Tech Stack:** Proficient in Jira, Salesforce \& CRMs, and operational management platforms. * **Soft Skills:** Organized mindset, proactive attitude, and problem-solving orientation. ### **Value Proposition (Compensation and Benefits)** We offer a high-performance environment with a competitive benefits package: * **Hybrid Work Model:** The perfect balance between the energy of the office and the comfort of remote work. * **Real Rest:** 22 vacation days from Year 1 \+ your birthday off to celebrate. * **Health First:** Comprehensive Major Medical Insurance for your peace of mind. * **Future and Benefits:** Savings fund, grocery vouchers, and additional monthly benefits. * **Well-being:** TotalPass \& iFeel memberships for your physical and emotional well-being. * **Global Culture:** Professional growth within an international company present in over 13 countries. **Are you ready to transform the healthcare sector in Mexico?** We want to meet you!