Position Summary: Coordinate and supervise transportation operations, manage communication with operators and customers, monitor vehicle flow, and use technological tools for tracking. Key Highlights: 1. Coordination and supervision of transportation operations 2. Fluid communication with operators and customers 3. Active use of customer platforms and tracking systems DESCRIPTION **About Us:** TRAYECTO is a leading company in the logistics sector, committed to excellence in transportation and customer satisfaction. We are seeking a proactive and organized professional to join our team as Traffic Assistant at our facilities in San Luis Potosí. **Position Responsibilities:** As a Traffic Assistant, you will be a key player in coordinating and supervising our transportation operations. Your main duties will include: * **Direct Management with Operators:** Maintain fluid and effective communication with our vehicle operators, providing detailed information on routes, schedules, and specific service requirements. * **Customer Follow-up:** Serve as the primary liaison with our customers, updating them on shipment status, resolving inquiries, and ensuring an optimal service experience. * **Monitoring and Coordination:** Monitor vehicle flow, ensure on-time delivery performance, and respond promptly to any incidents or deviations that may arise. * **Use of Technological Tools:** Actively utilize customer platforms and tracking systems for real-time monitoring of operations and generation of reports. * **Operational Support:** Provide general support to the traffic department in administrative and operational management, contributing to departmental efficiency. * **Shift Rotation Availability:** Flexibility to rotate shifts is essential, adapting to the company’s operational needs, which may include morning, afternoon, and night shifts, as well as weekends and holidays. REQUIREMENTS * **Experience:** Minimum of 2 years of verifiable experience in similar positions within the logistics or transportation sector. * **Knowledge:** Experience handling customer platforms and vehicle tracking systems. Familiarity with fleet management tools will be valued. * **Skills:** Excellent verbal and written communication skills. Ability to work under pressure and in dynamic environments. Attention to detail and problem-solving orientation. * **Attitude:** Proactivity, responsibility, teamwork, and commitment to company objectives. * **Education:** Academic background in Logistics, Administration, Industrial Engineering, or related fields will be valued. However, practical experience will be a decisive factor. * **Availability:** Immediate availability and willingness to rotate shifts as required.