Job Summary: Provide comprehensive technical support to internal users and/or customers, ensuring optimal operation of equipment, systems, and networks by efficiently and promptly resolving incidents. Key Highlights: 1. Collaborative and continuously learning work environment. 2. Professional development opportunities. 3. Hardware and software troubleshooting. **Job Objective:** Provide technical support to internal users and/or customers, ensuring proper operation of equipment, systems, and networks by efficiently and promptly resolving incidents. **Functions and Responsibilities:** * Respond to technical support requests (in-person, telephone, or remote) * Diagnose and resolve hardware and software failures * Install, configure, and update equipment and software * Perform preventive and corrective maintenance on computer equipment * Manage users, email accounts, and access permissions * Document incidents and solutions in the ticketing system * Escalate complex issues to higher-level support * Assist in implementing new technologies * Train users on basic system usage * Provide technical support for institutional events both on-site and off-site * Availability to work outside regular hours when required **Requirements:** * Education: Bachelor’s degree with diploma and professional license in Systems, Computer Science, IT, or related field. * Experience: 1–3 years in technical support or Help Desk. **Knowledge:** * Operating systems (Windows, Linux, or macOS) * Basic networking (IP, DNS, connectivity) * Microsoft Office suite * Hardware support * Remote support * Access Point (AP) configuration * Switch and router configuration **Skills and Competencies:** * Problem solving * Customer service orientation * Effective communication * Organization * Proactivity * Responsibility * Teamwork * Service orientation * Ability to respond effectively **Benefits and Additional Perks** * Collaborative and continuously learning work environment. * Professional development opportunities. * Statutory benefits. Salary: $9,000\.00 \- $9,500\.00 per month Work Location: On-site employment