Job Summary: We are seeking a Junior Network Support Engineer with a degree to manage incidents, administer support tickets, monitor networks and systems, maintain assets, and assist customers. Key Responsibilities: 1. Network incident management and resolution 2. Network and system monitoring and administration 3. Asset and inventory management (CMDB) We are looking for a **JUNIOR NETWORK SUPPORT ENGINEER WITH A DEGREE** **REQUIREMENTS** * **DEGREE MANDATORY**: Computer Systems Engineering, Information Technology Engineering, Computer Science Engineering, Network and Telecommunications Engineering, or related field. * **Mandatory**: Experience leading teams of more than 7 people * **Mandatory**: Demonstrable experience presenting results to Executive Management * **Minimum 3 years of experience** in ***CISCO*** environments. * **Experience**: 4 years or more in IT support * **Mandatory**: **CISCO CCNA** certification. * Technical English (reading and writing) must be verifiable. * Availability for flexible scheduling and rotating shifts, including nights and weekends. * Conversational and reading English **MAIN RESPONSIBILITIES** * Incident management and resolution * Support ticket administration * Network and system monitoring, supervision, and administration; execution of reviews and preventive maintenance of networks and systems. * Asset and inventory management (CMDB) * Periodic KMS updates * On-site customer assistance. **WE OFFER** * Gross monthly salary of **22,000 MXN per month** * **Working hours: Mon-Fri, 9:00 AM to 7:00 PM** * **On-site work mode in Cuauhtémoc Borough, CDMX.** Employment type: Full-time Salary: $22,000.00 per month Application question(s): * Please state when you received your university degree and in which field. * How many years of experience do you have working with Cisco Switches and Routers? Work location: On-site employment