Dana is a global leader in supplying drivetrain systems, sealing solutions, and advanced thermal management technologies that enhance the efficiency and performance of vehicles with conventional and alternative power sources. We serve three primary markets: passenger vehicles, commercial trucks, and off-highway equipment, and from Dana, we provide international original equipment manufacturers and the aftermarket segment with local service support and products they need from a network of nearly 100 engineering, manufacturing, and distribution centers. **Purpose of the job** ------------------------- You will be responsible for capturing and communicating customer needs by interacting with each customer so that these are transformed into internal requirements, addressed with quality and timeliness, thereby achieving complete customer satisfaction. **Job responsibilities and duties** ------------------------------------------- * Retain customers. * Recognize the most valuable customers. * Understand what consumers need. * Respond to inquiries, complaints, and comments. * Build a team that supports customers. * Identify opportunities for improvement. * Establish valuable communication channels. We are a company governed by a policy of equal opportunity and zero discrimination among employees or job candidates based on race, color, sex, age, nationality, religion, sexual orientation, gender identity, veteran status, disability, or any other group protected under local, state, or federal law. Unsolicited resumes from external recruitment agencies Please note that, according to Dana's policy, we do not accept unsolicited resumes from external recruitment agencies unless such agencies have been specifically assigned to search for candidates for a particular vacancy. If a recruitment agency, person, or entity submits an unsolicited resume, it is understood that Dana has the right to hire the corresponding candidate at its discretion without owing any fee to the entity, person, or recruitment agency that made the original submission.