Summary: Quick Key INC is seeking an experienced, tech-savvy Operations Manager to lead daily office operations, manage a small team, and oversee administrative, billing, and payroll functions. Highlights: 1. Hands-on leadership role in a growing service business 2. Oversee daily operations and manage a small office team 3. Handle administrative, billing, and payroll responsibilities Quick Key INC is hiring an experienced Operations Manager to oversee daily operations at our Polanco office. This role is ideal for a highly organized, tech\-savvy professional who can manage a small office team (6–7 staff), monitor dispatch, and handle administrative, billing, and payroll responsibilities. This is a hands\-on leadership role in a growing service business. The Operations Manager must understand every part of the office workflow and be able to step in wherever needed, including dispatch. Key Responsibilities * Monitor and manage daily dispatch operations * Step in to handle dispatch directly when needed * Schedule shifts for dispatchers and field technicians * Oversee job flow, technician coordination, and daily operations * Hire, onboard, and assist with training new employees * Create and manage billing, invoices, waivers, insurance bonds, and closeout paperwork * Handle payroll processing and administrative record keeping * Organize, scan, track, and maintain office and payroll documents * Maintain and update company policies and employee handbook * Provide administrative support to company owners * Occasionally assist with personal administrative tasks for ownership * Maintain professional communication with clients and internal staff Required Qualifications * Fluent / native\-level English (spoken \& written) – mandatory * Strong experience in office management, operations, or administration * High level of computer proficiency * Comfortable working in a small office environment (6–7 employees) * Experience with dispatch, scheduling, billing, and payroll * Excellent organization, multitasking, and problem\-solving skills * Professional communication and leadership abilities Technical Skills Required * Microsoft Word, Excel, PowerPoint * ADP * Outlook * Adobe (PDFs, scanning, document management) Important Notes * This is not a remote position * This is not an entry\-level role * Candidate must be comfortable taking ownership of office operations Job Type: Full\-time Pay: $45,000\.00 \- $50,000\.00 per month Experience: * office admin : 2 years (Required) Language: * English (Required) Location: * 11560, Colonia Polanco, CDMX (Preferred) Work Location: In person