Summary: This role involves leading critical platforms, driving automation, and influencing the evolution of a hybrid ecosystem to support business continuity and customer experience. Highlights: 1. Lead stability, resilience, and governance of all network services. 2. Create scalable operational frameworks and automation standards. 3. Coordinate modernization initiatives and cross-functional interactions. Country Mexico Working Schedule Full\-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 26\-Jan\-2026 Job ID 15132 ### **Description and Requirements** The Opportunity *We are experts and globally recognized leaders in insurance. With over 150 years of experience, we deliver best-in-class life insurance, annuities, and benefits programs to more than 90 million customers across 50 countries worldwide. In Mexico, we are the #1 life insurer in the country, with over 10 million insured individuals.* The Network Operations Manager is responsible for ensuring the reliability, security, and modernization of MetLife’s network infrastructure in Mexico, spanning LAN, WAN, wireless, VPN, collaboration, and security environments. This is an exciting opportunity to lead critical platforms, drive automation, and influence the evolution of a hybrid ecosystem that supports business continuity and customer experience. Success in this role requires strategic thinking, strong technical leadership, and the ability to thrive in complex, high‑pressure environments. The Network Operations Manager is responsible for both operational excellence and long‑term modernization initiatives. You’ll collaborate closely with internal leaders, global/regional technology teams, vendors, and regulators in an inclusive and highly interconnected environment. How You’ll Help Us Build a Confident Future (Key Responsibilities) * Lead the stability, resilience, and governance of all network services including LAN/WAN, wireless, VPN, SD‑WAN, security, and collaboration platforms. * Create scalable operational frameworks, automation standards, and proactive monitoring practices. * Oversee incident response, problem management, KPIs, and performance thresholds across environments. * Manage vendor relationships, budget optimization, contract evaluation, and resource allocation. * Develop technical teams across networking, wireless, automation, security, and collaboration domains. * Coordinate modernization initiatives, cross‑functional interactions, and alignment with enterprise architecture. What You Need to Succeed (Required Qualifications) * Degree in Computer Science, Information Systems, or related field—critical for leading complex enterprise network architecture. * Expertise in Cisco technologies (routing, switching, SD‑WAN), Palo Alto, Zscaler, and VPN solutions for secure, large‑scale operations. * Experience with monitoring platforms (SolarWinds, LogicMonitor, NetBrain) to ensure proactive observability. * Strong leadership, communication, decision‑making, and problem‑solving skills. * Ability to work in diverse, high‑pressure, and global environments. What Can Give You an Edge (Additional Skills) * 8–10\+ years of experience in network engineering and security. * Hands‑on experience with automation (Python, Ansible) and AI‑driven monitoring. * Strong vendor‑management and negotiation capabilities. * Ability to lead by influence and manage offshore teams effectively. *At MetLife, we are committed to fostering diversity among employees, through non‑discriminatory treatment for reasons of race, gender expression / identity, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition; HIV and pregnancy tests are not required for hiring, retention, or promotion; and equal employment opportunities are guaranteed.* **Benefits We Offer** Our benefits are designed to support your holistic well-being, with programs covering physical and mental health, financial wellness, and family support. We offer major medical expense insurance, life insurance, combined with a competitive compensation package including performance bonuses, savings fund, and pension plan. We also provide extended parental and adoption leave, as well as additional benefits such as volunteer time off, birthday days off, Cultural Heritage Day, cultural and sports events—and much more! **About MetLife** Recognized on Fortune magazine’s 2025 “World’s Most Admired Companies” list and on Fortune’s 2025 list of the “25 Best Places to Work™ in the World”, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a safer future. United by purpose and guided by our core values—Win Together, Do the Right Thing, Deliver Impact over Activity, and Think Forward—we are inspired to transform the next century of financial services. At MetLife, it’s \#AllTogetherPossible—join us! At MetLife, we are committed to fostering diversity among employees, through non\-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.