Position Summary: We are seeking a professional to join our team, managing incidents, service requests, and monitoring systems to ensure their proper operation. Key Highlights: 1. Direct user support and incident management 2. System monitoring and escalation to technical support 3. Ongoing training and growth opportunities **NUESTRA CAJA FINANCIAL is looking for YOU!!! Join our team.** **Requirements:** * High school diploma, incomplete undergraduate degree, or bachelor’s degree in administration or computer science. * Proficiency in Microsoft Office suite. We offer: * Net monthly salary of $9,450 * Statutory benefits effective from day one. * Savings fund. * Ongoing training. * Growth opportunities. Responsibilities: ✓ Provide direct support to branch, promoter, and corporate users. ✓ Manage incidents and service requests, and maintain communication with users. ✓ Escalate incidents to IT Supervision or technical support. ✓ Monitor and report on security cameras to verify proper operation; escalate issues that cannot be resolved to the IT Services Coordinator. ✓ Monitor system availability at the start of operations. ✓ Track reported incidents via the Administration System. You will become part of a solid financial institution regulated by the National Banking and Securities Commission. Work Location: CU. Send your CV or job application via WhatsApp at 9515912468 or email to reclutamiento@beproductive.com.mx Job Type: Full-time Salary: $9,450.00 per month Workplace: On-site