Job Summary: We are seeking a first point of contact with users to triage requests, resolve simple incidents, and co-create a better future within a global, disruptive team. Key Highlights: 1. Join a global team of over 30,000 brilliant minds across 41 countries. 2. Be part of a culture that values innovation, respect, and commitment. 3. Opportunity for continuous learning and development in a disruptive environment. Join Stefanini! At Stefanini, we are over 30,000 brilliant minds, connected from 41 countries, doing what we love and co-creating a better future. You definitely don’t want to miss out! **Responsibilities and Duties** ### **Objective:** **Serve as the first point of contact with users, triage requests, and resolve simple incidents.** ### **Knowledge Requirements** * Office / corporate email * Basic IT concepts * Ticketing tool usage * Monitoring knowledge ### **Functions** * User support (phone, chat, email) * Ticket registration and classification * Resolution of basic issues * Analytical ability for problem resolution * Documentation of solutions * Escalation to L1/L2 * Ticket tracking * Working under pressure ### **Skills** * Clear communication * Customer orientation * Technical communication with non-technical users * Patience and empathy * Organization ### **Profile** * Bachelor’s degree in Computer Science or related field **Requirements and Qualifications** Minimum 1 year of experience Mandatory: Negotiation skills, interpersonal relationship management, and contextual understanding related to AMS L3 service operations Leadership and management of multidisciplinary teams **Additional Information** WE OFFER: Statutory benefits Salary commensurate with competencies Stefanini benefits Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual who embraces continuous learning and has innovation embedded in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!