Job Summary: TechPeople is seeking a Remote Support Supervisor to lead a team, ensure exceptional service aligned with Apple standards, and coordinate with other technical departments. Key Highlights: 1. Lead and supervise a remote support team 2. Ensure an exceptional customer service experience 3. Ongoing training and certifications At TechPeople, our commitment is to attract, develop, and retain top-tier technology talent by creating an environment where empathy, excellence, and teamwork form the foundation for building lasting, trustworthy relationships. We are looking for a Remote Support Supervisor who will lead and guarantee an exceptional customer service experience aligned with Apple standards. **** Key Responsibilities * Coordinate and supervise the remote support team. * Provide remote technical support to customers via telephone (software, configuration, initial diagnostics). * Ensure quality of service and customer satisfaction via telephone. * Train and provide feedback to the support team. * Coordinate with technical departments and service centers for proper case resolution. *** Requirements * Bachelor’s degree or technical diploma in Systems, Computer Science, Engineering, or related field. * Minimum 2 years of experience in remote technical support via TELEPHONE. * Prior experience coordinating or leading teams (desirable). * Proficiency with ticketing and remote support tools. * Excellent communication skills, service orientation, and problem-solving ability. !!! Key Competencies !!! * Leadership and organization * Customer orientation * Analytical thinking * Working under pressure * Process monitoring and control ***** We Offer * Fixed monthly salary of $13,500 * Statutory benefits * Enhanced benefits: Grocery vouchers (10%), Savings Fund, and Life Insurance * Ongoing training and certifications * Job stability * Growth opportunities within a leading technology company. If you are passionate about technology, customer service, and leadership, we want to meet you! Apply now and join TechPeople. Position type: Full-time, Indefinite term Salary: $13,500.00 – $17,000.00 per month Benefits: * Savings Fund * Discounts and preferential pricing * Life Insurance * Discounted cafeteria service * Free uniforms * Grocery vouchers Application question(s): * What is your salary expectation? * Are you available to work Monday through Sunday? Work location: On-site employment