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Job Summary: We are seeking a professional to provide technical support, resolve issues, and manage tickets, collaborating to improve processes and service quality. Key Highlights: 1. Collaborative and dynamic work environment 2. Opportunity for professional growth and development 3. Continuous training **About the Company** ALL SOFTWARE SA DE CV is a leading company in the information technology sector, specializing in providing IT consulting solutions and services to diverse industries. With over 10 years of market experience, we have established ourselves as an industry benchmark, thanks to our innovation capabilities and commitment to excellence. We value our employees and foster a collaborative work environment with continuous professional growth. Location: Miguel Hidalgo, Mexico City. **Job Requirements** * Skills: Customer service experience in a call center, ticket routing and classification, and proficiency in making customer calls. **Job Responsibilities** * Provide technical support to customers, resolve issues, and respond to inquiries related to the company's products and services. * Track and escalate tickets, ensuring proper classification and routing to the appropriate departments. * Collaborate with other company teams to improve help desk processes and service quality. **Compensation and Additional Benefits** * Competitive monthly salary of $8000 to $10,000\. * Opportunity for professional growth and development. * Continuous training. * Collaborative and dynamic work environment. * Schedule: Monday to Friday (onsite) 9:00 am to 6:00 pm, and Saturdays (remote) 9:00 am to 2:00 pm Employment Type: Full-time Salary: $8,000\.00 \- $10,000\.00 per month Benefits: * Option for indefinite-term contract Workplace: Onsite employment
