Monitoring Operator

Description

Job Summary: Responsible for monitoring and protecting people and sites connected to a monitoring center, promptly attending to and responding to emergencies. Key Highlights: 1. Crucial role in security and emergency response 2. Management of video surveillance and alarm systems 3. User support and advisory services for security systems **Private Security Company Seeks:** ***Monitoring Operator*** **Job Objective:** As an operator of an alarm, video, security personnel, and/or emergency services control and monitoring center, the incumbent will be responsible for supervising and protecting as many people and sites as are connected to the monitoring center; their ongoing mission is timely attention to and response to emergency situations. Therefore, they must remain alert, respond to alarms, and lead during adverse situations to implement and comply with established procedures—whether dispatching supervision teams, contacting authorities, or making notifications at the appropriate level. **Requirements:** * Bachelor’s degree in Criminology, Law, or related field, completed. * Languages: Basic English. * 1–2 years of experience in alarm and monitoring centers. * Intermediate computer equipment proficiency. * Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word). **Primary Responsibilities:** * Handling emergency calls and situations. * Monitoring video surveillance systems. * Monitoring intrusion alarm systems. * Providing advisory and support services to system users. * Dispatching emergency response and/or supervision teams. **Other Skills:** * Strong conflict management skills. * Organized. * Negotiation skills. * Frustration tolerance. * Results-oriented. * Leadership skills. * Teamwork ability. * Sense of urgency. * Ability to work under pressure. **Work Schedule:** 5×2 (five working days and two consecutive days off) 12 hours, from 7:00 a.m. to 7:00 p.m. **Employment Offer:** * Monthly **net** salary: $14,500 MXN. * Biweekly payment. * Statutory benefits. Employment Type: Full-time Salary: $14,500.00 MXN per month Work Location: On-site employment