MEX-10652-Supervisor Operaciones

Description

Job Summary: This role involves supervising services, coordinating routes, managing personnel, ensuring security, and implementing process improvements for efficient operations. Key Responsibilities: 1. Supervise services and coordinate routes for client satisfaction. 2. Manage personnel, ensuring compliance and efficient operations. 3. Implement improvements and control indicators for operational excellence. * **LOCATION** ------------ Calle 10 \# 40, Estado De México, México, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R70307 * Verify the daily number of services performed by comparing scheduled routes against actual services. * Supervise special services and support coordination of customer-required link routes by recording data (e.g., schedule, address) and assigning supporting routes within the zone to meet customer needs. * Prepare monthly reports and summaries by recording incidents, scheduling details, and customer complaints to assess service efficiency and quality. * Supervise activities of personnel assigned to external routes, including roll call, travel recordkeeping (payroll number, name, destinations, dates), verification of required documents for service execution (e.g., firearm permits, licenses), and compliance with company policies and procedures to ensure proper process control and service delivery. * Supervise personnel assignment through equitable distribution of overtime, periodic route re-planning, staff rotation across routes, course scheduling, and pre-payroll validation—aiming to reduce company expenses and address staff needs. * Supervise payment services, ensuring attendance at all service modules, monitoring implementation of security measures and adequacy of working conditions to guarantee service quality and productivity. * Review and coordinate installation of P.C.E. boxes, whether requested via our internal channels or by an external company, to satisfy customer requirements. * Coordinate preventive or corrective maintenance of P.C.E. boxes to ensure optimal functionality for the benefit of our customers; where applicable, schedule combination changes for P.C.E. boxes / Control and manage P.C.E. box keys using route sheets and the key register log. * Monitor ATM service control—including reception time, service duration, conclusion time, and equipment status—for billing purposes and quality control (e.g., punctuality). * Support the area manager in daily route dispatch (personnel, valuables, and fleet) and in receiving documentation from technical operators upon return from routes, alternating responsibilities with the manager to ensure operational continuity and confirm completeness and accuracy of documentation evidencing cash movements conducted at ATMs. * Achieve established objectives related to: o Profitability of the TV Business Line o Service Level for container delivery and collection o TV Productivity (stops/hour) o Minimizing risks en route * Coordinate with the Commercial Department and Branch Manager to implement new services. * Maintain a positive work environment and promote teamwork. * Resolve complaints from internal and external customers regarding container delivery and collection services. * Implement improvements to minimize process errors and pursue operational excellence. * Monitor and track management indicators.