Job Summary: We are seeking talent with experience in on-site technical support, end-user assistance, and hardware/software troubleshooting for Windows environment administration. Key Highlights: 1. Technical support focused on end-user assistance 2. Windows environment administration 3. Professional development We are looking for talent with experience in on-site technical support, end-user assistance, hardware/software troubleshooting, and Windows environment administration. Location: Obregón, \#Veracruz Work Mode: Hybrid Onsite (2 days Onsite, 3 days Offsite) Salary: up to $30,000 MXN gross Employment Type: Full-time payroll \| Permanent position English Proficiency: Intermediate B2 to Advanced C1 (interview will be conducted in English) Requirements: ✔ 4\-5 years in IT ✔ 3\+ years in desk-side / desktop support ✔ Support for laptops, desktops, workstations, and printers ✔ Windows 10/11 deployments and configurations ✔ Hardware troubleshooting and component replacement ✔ ITSM, SLAs, MS Office ✔ Knowledge of ITIL ✔ Availability for shifts, including night shifts We Offer: Statutory and above-statutory benefits Savings fund Meal vouchers SGMM Life insurance Professional development Apply if your experience matches this vacancy by sending your CV in English \- Spanish: 5531452473 Job Type: Full-time Salary: $25,000\.00 \- $30,000\.00 per month Benefits: * Employee discount * Medical expense insurance * Remote work Work Location: Hybrid remote in Veracruz, Ver.