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Due to our growth and the assignment of new portfolios, we are expanding our teams. If you have experience in collections and wish to become part of a constantly growing company, this is your opportunity!\n\n**Requirements:**\n\n* Minimum of 1 year of experience in a collections call center.\n* High school diploma.\n* Valid INE identification.\n\n**We Offer:**\n\n* Competitive salary.\n* Unlimited bonuses.\n* Statutory benefits from day one (IMSS).\n* Morning schedule from 07:30 am to 04:00 pm.\n* Location: Pino Suárez and 5 de Mayo, C.P. 50090, Toluca de Lerdo.\n\n\nDo not hesitate, we are the best option for your professional career. Join us and be part of growth and success in the collections field!\n\n\nSend your CV and/or request information from HR Magda Vázquez.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758764149000","seoName":"supervisor-a-call-center-cobranza","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-malinalco/cate-supervisors-team-leaders/supervisor-a-call-center-cobranza-6384181119283512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"edada949-fb59-4d27-857b-cc4a34173d3c","sid":"e7249f0b-a11e-4369-a1ab-d341a02a3181"},"attrParams":{"summary":null,"highLight":["Supervisor call center collection","Competitive salary and bonuses","Matutino schedule from 07:30 am to 04:00 pm"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1758764149944,"categoryName":"Supervisors/Team Leaders","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1636","location":"MGVP+JR Apancingo, Morelos, Mexico","infoId":"6384181102784312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Help Desk Supervisor","content":"SISSA, a leading Mexican company in technology integration, electronic security and cutting-edge automation, is looking for:\n\n**HELP DESK SUPERVISOR**\n\n**Requirements:**\n\n* Bachelor's degree in Administration, Industrial Engineering or related field\n* 6 months to 1 year of experience in a similar position\n* Experience supervising customer service (call center), phone support\n* Intermediate to advanced Excel skills, general Office suite proficiency\n* Effective communication and problem-solving skills\n* Availability to work rotating shifts\n\n**Responsibilities:**\n\nEnsure active, clear, truthful and timely communication with internal and external clients, as well as with the technical team for incident management, activities and issue resolution through institutional communication channels\n\n* Report incidents to each coordinator\n* Report incidents to the help desk coordinator\n* Document control of failure incidents and preventive maintenance\n* Follow up on client requests\n* Direct users to provide telephone assistance\n* Manage and track corrective work orders\n* OTP filing\n* Provide telephone support to internal and external clients\n* Receive, route and follow up on client service requests\n* Data analysis for reporting\n* Update files in Excel and Word\n* Issue delivery acknowledgments, scan and file corrective and preventive work orders\n* Customer service and support\n* Complete area forms and documentation\n* Printer operation\n\n**We offer:**\n\n* Base salary\n* Statutory benefits\n* Free uniforms\n* Free cafeteria service\n* Growth and development opportunities\n\nIf you are interested and meet the profile, apply now!!!! 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