**Customer Service Executive** What are we looking for in you? * Completed high school education in **business or administrative fields**. * **Minimum 1 year of experience** in telephone customer service (preferably in insurance or financial services). * Excellent **spelling and writing skills**. * Proficiency in **CRM** and **call center platforms**. * Customer-oriented mindset, organizational skills, and strong communication abilities. Your challenge * Handle **incoming and outgoing calls** from customers, agents, and business partners regarding: * General information * Policy inquiries, payments, and claims * Post-issuance services from various insurance providers * Accurately record each interaction in the **CRM**, ensuring full traceability and comprehensive documentation. * Route and provide **timely follow-up** on requests requiring support from other departments. * Strive for **first-contact resolution**, prioritizing customer satisfaction and peace of mind. * Actively participate in **continuous improvement programs, feedback sessions, and training initiatives**. Your benefits * **Base salary:** $9,000 gross * **Quarterly performance bonus** * Statutory benefits: * Social Security * Year-end bonus (aguinaldo) * Vacation days * Vacation premium * **Additional benefits:** * Life insurance * Medical expense insurance * Paid personal days (in addition to vacation days) * Additional Christmas bonus on top of the year-end bonus * **Bi-weekly payroll** * **Work schedule:** Monday to Friday, 8:00 AM to 5:00 PM * Rotating Saturdays **once per month** (availability required) **Location:** 5 minutes from Six Flags. **Apply now and join a team that makes a difference in customer service!** We want to get to know you and grow together with you. Employment type: Full-time Salary: Up to $9,000.00 per month Workplace: On-site