At VENTO we are looking for a **CALL CENTER SUPERVISOR** **LOCATION:** * LA ESTACION, LERMA, STATE OF MEXICO. **REQUIREMENTS:** * Education: Technical degree or Bachelor's in Administration, Business Relations, or related field * Age: 25 years and older. * Work experience: 2 years * Intermediate\-Advanced Excel (test administered). * Experience with CRM / ERP systems related to after-sales service **RESPONSIBILITIES:** * Ensure proper management of tickets within operations, guaranteeing customer attention and satisfaction. * Manage task assignments and equitable distribution of tickets. * Monitor productivity and effectiveness in process compliance. * Provide support for any questions advisors may have during operations. **WE OFFER:** * Direct hiring. * IMSS coverage from the first day. * 25% vacation bonus. * 15 days year-end bonus. * Vacations. * 5% savings fund. * Uniforms. * Growth opportunities. **COMPENSATION:** * Salary offer: $15,000 gross monthly, paid biweekly. **SCHEDULE:** * Monday to Friday from 09:00 to 19:00 and two Saturdays per month from 09:00 to 15:00 Job type: Indefinite term Salary: $15,000\.00 per month Benefits: * Employee discounts * Option for indefinite contract * Cafeteria service Work location: On-site position