Summary: This role supports day-to-day operations by blending client access, scheduling, and administrative coordination with systems thinking and process improvement. Highlights: 1. Senior-level administrative support with elevated responsibility 2. Blends client access, scheduling, and administrative coordination 3. Opportunity for growth into higher operational or supervisory roles The **Clinical Operations Coordinator** plays a key role in supporting the day\-to\-day operational flow of Find Your Balance Center for Growth \& Change. This position works closely under the Office Lead and serves as a senior\-level administrative support role with elevated responsibility, organizational ownership, and leadership expectations. This role blends **client access, scheduling, and administrative coordination** with **systems thinking, process improvement, and team support**. The ideal candidate is highly organized, proactive, bilingual in Spanish, and capable of identifying inefficiencies and supporting solutions—while maintaining strong client\-centered care and operational excellence. This position is designed for someone who demonstrates leadership capacity and may grow into higher operational or supervisory roles over time. **Compensation:** $7 \- $10 hourly **Responsibilities:****Client Access, Scheduling \& Intake Coordination** * Oversee and manage client scheduling, rescheduling, and calendar optimization across clinicians. * Ensure therapist availability is accurately reflected and appointment slots are used efficiently. * Send appointment reminders, confirmations, and follow\-ups to reduce no\-shows and cancellations. * Serve as a primary point of contact for scheduling\-related client inquiries via phone, email, and internal systems. * Provide clear guidance to clients regarding telehealth access, intake steps, and next actions. * Communicate mental health insurance basics to clients, including eligibility, co\-pays, and deductibles, in both **English and Spanish.** **Operational \& Administrative Coordination** * Maintain accurate scheduling, intake, and appointment records within the EMR and related systems. * Verify insurance eligibility prior to scheduling and flag issues to billing or leadership as needed. * Coordinate closely with billing and credentialing teams on appointment\-related or access issues. * Track appointment trends, access bottlenecks, and workflow challenges; proactively suggest improvements. * Support the implementation and adherence to Standard Operating Procedures (SOPs). * Assist with documentation tracking, intake flow audits, and operational task follow\-through. **Leadership Support \& Systems Thinking** * Act as a senior support to the Office Lead by identifying workflow gaps, inconsistencies, or inefficiencies. * Model professionalism, accountability, and clear communication for the administrative team. * Support training of newer administrative staff on scheduling workflows, systems, and expectations. * Escalate concerns thoughtfully and offer solution\-oriented recommendations. * Assist with special projects, system rollouts, and operational improvements as assigned. * Maintain confidentiality and compliance with HIPAA and organizational policies at all times. **Qualifications:****Required** * **Fluent bilingual Spanish and English (required).** * Minimum **2 years of experience** in healthcare, mental health, or behavioral health administration. * Strong experience with scheduling, client access, or intake coordination in a mental health setting. * Working knowledge of mental health insurance benefits, eligibility, and basic billing concepts. * Demonstrated ability to manage complex schedules and prioritize competing demands. * High level of organization, attention to detail, and follow\-through. * Proficiency with EMR systems (mental health EMR strongly preferred), Google Workspace, and scheduling tools. * Excellent verbal and written communication skills. **Preferred** * Experience supporting or mentoring administrative staff. * Exposure to SOP development, workflow improvement, or operational coordination. * Comfort identifying patterns, tracking data, and proposing process improvements. * Interest in long\-term growth within operations, leadership, or practice management. **About Company** Find Your Balance, Center for Growth and Change Inc., is a mission\-driven mental health practice providing telehealth services across California. Our mission is to create a world where mental health is prioritized and accessible to all. **Core Values** * Growth through teamwork and positivity * Respect in every interaction * Ownership and accountability * Willingness to lead * Togetherness in compassion and empathy * Honesty and integrity