*This job posting is from the Talenteca.com job board* ### **Job opening at TOP MART HOLDINGS, SAPI DE CV in Santa Cruz - Metepec, State of Mexico** **Job Description** We are seeking an **Operations Assistant** to provide direct support to the Operations Director and the corporate operations team. This role is critical to ensuring follow-up, control, and execution of operational tasks, as well as comprehensive management of delivery platforms (Didi, Uber Eats, Rappi) across our stores. If you enjoy challenges, are organized and analytical, and thrive working closely with operations, this position is for you. **Key Responsibilities** **Delivery Platform Management** * Daily monitoring of incidents, adjustments, promotions, and configurations. * Monitoring of key metrics: delivery times, cancellations, customer ratings, and sales. * Coordination with stores and ticket creation. * Weekly performance reports per platform and per store. **Operations Area Support** * Direct follow-up on tasks and pending items assigned by Management. * Preparation of operational reports (sales, productivity, incidents, audits). * Communication and coordination with district managers and store managers. * Ensuring compliance with operational processes and standards. **Analysis and Reporting** * Generation of weekly and monthly executive reports. * Identification of areas for improvement. * Updating databases and dashboards. **Administrative Management** * Vendor follow-up for delivery and operational services. * Documentation control for the department. * Logistical support for training programs. * Coordination with various departments. **Requirements** * Bachelor’s degree in Business Administration, Industrial Engineering, Gastronomy, Tourism, or related field (preferred). * **Minimum 3 years of experience in operations**, reporting directly to Operations Management or Director. * Proven experience with delivery platforms: **Didi, Uber Eats, Rappi**. * Advanced Excel/Google Sheets skills (pivot tables). * Experience in data analysis and report generation. * Experience in food preparation processes. **Desired Education Level:** Bachelor’s degree — incomplete **Desired Experience Level:** Expert Level **Departmental Function:** Administrative / Secretarial **Industry:** Restaurants **Skills:** * Organized * Analytical * Excellent communication * Leadership *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=693b5e273700003800bcb91a&source=indeed*