CRM Assistant

Description

Job Summary: Provide user support for CRM Dynamics and school APPS, ensuring proper functionality and facilitating effective process tracking. Key Highlights: 1. Technical support and user advisory for CRM Dynamics. 2. Report generation and error analysis for decision-making. 3. Identification of improvement and optimization opportunities. **Semper Altius School Network seeks a CRM Assistant in Huixquilucan, State of Mexico** ----------------------------------------------------------------------------------------- **Semper Altius School Network** is looking for talent like you. **Position: CRM Support Assistant** ------------------------------------ Are you passionate about technology, data analysis, and user support? Join our team and help optimize the experience of our users and admissions processes! ### **Job Objective** Provide user support for CRM Dynamics and school APPS, ensuring proper functionality of the tools and facilitating effective process tracking. ### **Main Responsibilities** * Monitor the implementation of CRM and associated systems. * Provide technical support to users regarding incidents, failures, and platform usage. * Advise users on optimal utilization of the CRM. * Generate reports and perform error analysis for decision-making. * Support communication and operations between CRM and other systems. * Identify improvement opportunities and propose optimizations. * Assist end users with their processes within the platform. ### **Candidate Profile** **Education:** Completed bachelor’s degree in Computer Science, Information Systems, or Administration. **Experience:** 1–3 years in CRM support, customer service, or technical support. **Technical Knowledge:** * Proficiency in CRM Dynamics (mandatory). * Proficiency in Microsoft Office tools (intermediate Excel). * Preferred: Power BI and Marketing for Dynamics. ### **Key Skills** * Service orientation * Analytical and problem-solving skills * Effective communication * Teamwork * Attention to detail ### **We Offer** * Base salary * Statutory benefits from day one Work arrangement: * Hybrid: Workplace in Interlomas * Schedule: 8:00 AM – 5:30 PM, Monday–Friday * Contract for disability period Interested candidates may apply through this channel. **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Expert level **Departmental Function:** Technology / Internet **Industry:** Education *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69fb9c3845000030005c0237\&source\=indeed*