Position Summary: This non-management spa position involves communicating hotel information, responding to guest inquiries, managing schedules, promoting services and products, and maintaining quality standards. Key Responsibilities: 1. Assisting management with employee hiring and training. 2. Cultivating positive working relationships and supporting the team. 3. Ensuring compliance with expectations and quality standards. **Additional Information** **Job Number**26017405 **Job Category**Spa **Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Inform employees regarding general hotel information, internal groups, policy changes, or other relevant information. Respond to questions about available services, general hotel information, and amenities. Confirm guest’s first and last name and scheduled treatment type prior to commencement. Supervise and adhere to the daily schedule. Notify vendors of last-minute changes or additions to the schedule and resolve scheduling issues as needed. Promote and sell spa or beauty salon retail services and products. Order additional products, supplies, or equipment. Inspect work areas, instruments, and equipment to ensure compliance with company standards. Notify Engineering of spa or beauty salon maintenance and repair needs. Assist management with hiring, training, scheduling, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe working conditions to the manager. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests in accordance with company standards; anticipate and fulfill service needs; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals. Ensure compliance with expectations and quality standards; develop and implement corrective action plans to improve quality. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: At least 2 years of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels \& Resorts, combining timeless glamour with a forward-thinking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier destinations worldwide. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guests’ needs—delivered flawlessly by a team of warm hosts who blend classic sophistication with modern sensibility, as well as exclusive butler service. We invite you to explore career opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.