Software Technical Support Engineer - Metepec

Description

Job Summary: We are seeking a Technical Support Engineer to handle user incidents and requests, ensuring service levels and quality of support. Key Responsibilities: 1. Incident and request handling (on-site or remote) 2. Management of communication and network protocols 3. Error diagnosis and system updates IMPORTANT: COMPANY IS SEEKING A TECHNICAL SUPPORT ENGINEER Systems Support Technician (software developer) REQUIREMENTS: Minimum 1 year of experience in systems field Knowledge of communication or network protocols Image loading and cloning Antivirus updates Hard disk error diagnosis Basic introductory programming commands RESPONSIBILITIES: Handle assigned incidents and requests (on-site or remote), ensuring maintenance of service levels and user support quality. Respond to all requests and provide timely resolutions. If you are interested and meet the profile, please submit your CV through this channel. WE OFFER: Gross Monthly Salary: $11,500 Statutory Benefits (Social Security, Christmas bonus). Food vouchers: $1,302 Life insurance. Discounts and preferential rates (laboratories, gyms, optical stores). WORK SCHEDULE: Monday to Saturday (Important: Must be available to rotate shifts) WORK LOCATION: Pedro Asencio No. 8 (Near Galerías Metepec) . -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 1 year of experience Age: between 25 and 40 years Knowledge areas: Software engineering, Technical support, Diagnostics, Communication protocols Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist