Quality Analyst - Call Center

Description

Job Summary: We are seeking a Call Center Quality Analyst to improve interactions, conduct calibrations, and develop supportive strategies to enhance call quality. Key Highlights: 1. Feedback to improve telephone interactions 2. Development of strategies to enhance call quality 3. Support in training new staff LEADING CREDIT PORTFOLIO ADMINISTRATION AND RECOVERY COMPANY IN MEXICO CALL CENTER QUALITY ANALYST RESPONSIBILITIES: PROVIDING FEEDBACK TO TELEPHONE AGENTS TO IMPROVE INTERACTIONS CALIBRATIONS MONTHLY MONITORING REPORTS ONLINE, REMOTE, OR RECORDING-BASED MONITORING DEVELOPMENT OF SUPPORT STRATEGIES TO ENHANCE CALL QUALITY SUPPORTING TRAINING FOR NEWLY HIRED STAFF WE OFFER: Gross base salary: $10,036 Statutory benefits Food vouchers Monthly productivity bonus Career growth opportunities WORK SCHEDULE: Morning shift: Monday to Friday, 8:00 AM to 3:30 PM; rotating Saturdays, 8:00 AM to 3:30 PM and 12:30 PM to 8:00 PM Evening shift: Monday to Friday, 1:30 PM to 9:00 PM; rotating Saturdays, 8:00 AM to 3:30 PM and 12:30 PM to 8:00 PM REQUIREMENTS: 1 year of experience in a similar Contact Center collections role (call monitoring and calibrations) Age: 22–45 years Gender: Unrestricted High school diploma (verifiable) Basic Office software skills (Word, Excel, Outlook) LOCATION: Francisco Murguía, 50130 Toluca de Lerdo, Méx. APPLY NOW! -Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: analyst, quality, qa, callcenter, teleoperador, telefonista, telephonist, telefonico