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We build our entire company around the belief that every human being matters, and we won't stop until everyone, everywhere has access to the quality healthcare they deserve. Do the work of your life to help others live theirs.\n\n\n* Learn more about our business.\n* Discover our rich and exciting history.\n* Learn more about our purpose.\n\nIf you're interested in this position and have many, but not all, of the required experiences, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762691077000","seoName":"senior-project-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-malinalco/cate-cust-service-facing/senior-project-manager-6434445791347412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"e56df978-db88-445e-9978-4a957f86ec7d","sid":"eb3517fd-0c01-4b42-b07e-3a7ce9c104d6"},"attrParams":{"summary":null,"highLight":["Lead RIS and PACS projects","Experience in managing multidisciplinary teams","Knowledge of PMBOK and Agile methodologies"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"La Concepción Xochicuautla,Estado de México","unit":null}]},"addDate":1762691077448,"categoryName":"Customer Service - 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The overall objective of this role is to resolve external customer issues and provide consistent customer support.\n\n\n**Responsibilities:**\n\n* Manage customer inquiries, ensuring proper investigation and timely resolution in compliance with departmental policies.\n* Develop and maintain a customer portfolio through periodic calls and personal interaction as needed.\n* Provide customers with activity scorecards for inquiries and transactions, and organize review calls with customers regarding productivity and use of self-service tools.\n* Inform customers of issues (system outages, market issues) and provide periodic updates on resolutions.\n* Forward customer feedback and properly handle delays and errors.\n* Maintain awareness of new regulatory and market requirements affecting the customer base/portfolio.\n* Ensure compliance with all departmental standards and maintain the control environment.\n* Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues transparently.\n\n**Qualifications:**\n\n* 2–4 years of relevant experience.\n* Experience in customer service or finance.\n* Proficiency in Microsoft Office.\n* Proven crisis management and critical thinking skills for problem solving and decision-making.\n* Consistent attention to detail to ensure accuracy.\n* Consistently demonstrate clear and concise written and verbal communication.\n* Consistently deliver high-quality customer service with a focus on developing customer relationships and achieving results.\n\n**Education:**\n\n* High school diploma or equivalent.\n\n\n\\-\n\n**Job Family Group:**\n\nCustomer Service\n\\-\n\n**Job Family:**\n\nInstitutional Customer Service\n\\-\n\n**Time Type:**\n\nFull time\n\\-\n\n**Most Relevant Skills**\n\nPlease see the requirements listed above.\n\\-\n\n**Other Relevant Skills**\n\nFor complementary skills, please see above and/or contact the recruiter.\n\\-\n\n*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*\n\n *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* \n\n \n\n*View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762618505000","seoName":"banamex-volante-sr-toluca-2","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-malinalco/cate-cust-service-facing/banamex-volante-sr-toluca-2-6433516867264112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"17f8cd46-4b14-4a73-a364-5732271a64e5","sid":"eb3517fd-0c01-4b42-b07e-3a7ce9c104d6"},"attrParams":{"summary":null,"highLight":["Resolve external customer issues","Maintain customer portfolio through calls","Regulatory compliance and risk management"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Metepec,Estado de México","unit":null}]},"addDate":1762618505255,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1385","location":"Libertadores 3, Ampliación Lomas de San Bernabé, Amp. 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