IT Documenter with ITIL

Description

Position Summary: We are seeking an IT Service Level Management Analyst to participate in quality management, report tracking, change management, incident and problem handling. Key Highlights: 1. Active participation in the quality management of deliverables. 2. Monitoring and administration of reports and change processes. 3. Review and tracking of incidents and problems. Atalait is the platform that connects strategic business requirements that can be addressed through technological solutions, enabling organizations to focus on their market relevance via Operations, Innovation, and Protection. "At Atalait, we promote equal opportunities and development; our talent selection and development processes are based on performance and potential criteria without gender distinction. At Atalait, pregnancy or HIV tests are not requested." We are currently searching for our next IT Service Level Management Analyst. What are we looking for? * Bachelor's degree in Computer Systems Engineering. Degree certificate and professional license required. * Minimum 1 year of experience in a service desk environment. * Knowledge of **ITIL is mandatory** Responsibilities: * Actively collaborate with related departments to ensure deliverable quality for clients. * Generate report templates. * Create and manage dedicated planners for each client’s deliverables. * Track progress with various departments during report generation. * Perform style and quality reviews of reports. * Actively participate in change control tracking. * Conduct initial review of RFCs to be evaluated during CAB meetings. * Identify types of changes requested from departments. * Monitor progress of changes approved by CAB. * Actively participate in incident and request review and tracking. * Review quality of incident and request documentation. * Participate in tracking of identified problems. * Coordinate with various departments regarding problem documentation. This is a 100% on-site position. Salary: $17,000\.00 per month Workplace: On-site employment