**Objective:** Execute the integration and generation of indicators for the Transactional Switch service, ensuring the collection and validation of information provided by the IT department. Track incidents occurring across various channels operating through the Switch, via working sessions with IT, test execution, and control of solution release dates. Ensure compliance with certifications, as well as updating matrices and processes under their responsibility. **Experience and knowledge in:** 1\. Excel (Intermediate) 2\. Attention to detail 3\. Analytical ability 4\. On-the-job learning *Desirable:* PowerPoint (Basic) Word (Basic) **Years of experience:** 1 year **Work modality:** Hybrid scheme, based in CDMX. **Benefits:** * Family Major Medical Expenses Insurance * Life Insurance * Savings Fund * Savings Box * Grocery Vouchers * Vacation bonus, year-end bonus, and vacation days * Profit-sharing bonus * Performance bonus * Among other additional benefits **\*To apply, please provide your complete information in UPPERCASE\***