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SAP knowledge is desirable; strong organizational, information control, and data management skills; familiarity with agricultural activities.\n\n \n\nWhat Makes This Role Unique* Accountability.\n* Diversity and inclusion.\n* Leadership.\n* Problem solving.\n* Teamwork.\n* Strategic thinking.\n* Planning.\n* Proactivity.\n\n \n\nWho We Are\nWe believe great people build great brands. And we know there’s nothing better in the market than building a professional career at Brown\\-Forman. Being part of Brown\\-Forman means growing both personally and professionally. You’ll have opportunities to solve problems, seize opportunities, and generate bold ideas. You’ll belong to a place where teamwork matters—and where you’re encouraged to bring your best self to work.\nWhat We Offer* Total Rewards at Brown\\-Forman is designed to engage our people and ensure sustainable, profitable growth for future generations. As a premium spirits company, we offer equitable pay structures aligned with both individual and company performance, alongside a premium employee experience. 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Manages and provides training and work assignments to Reservations Sales staff. Actively up\\-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.\n\n \n\n\n\n**CANDIDATE PROFILE**\n\n \n\n\n\n**Education and Experience**\n\n\n* High school diploma or GED; no work experience required.\n\n\nOR\n\n\n* 2\\-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.\n\n \n\n\n\n**CORE WORK ACTIVITIES**\n\n \n\n\n\n**Understanding Markets \\& Maximizing Revenue**\n\n\n* Identifies new reservations sales business to achieve personal and property revenue goals.\n\n\n* Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.\n\n\n* Closes the best opportunities for the property based on market conditions and property needs.\n\n\n* Monitors same day selling procedures to maximize room revenue and control property occupancy.\n\n\n* Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.\n\n \n\n\n\n**Conducting Daily Reservations Sales Activities**\n\n\n* Responds to incoming reservations sales opportunities for the property that are outside parameters of the .\n\n\n* Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.\n\n\n* Uses sales resources and administrative/support staff effectively.\n\n\n* Assists in monitoring group reservation forecast data.\n\n\n* Coordinates with sales and Convention Services to process rooming lists and reservation cards.\n\n\n* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).\n\n\n* Assists with monitoring accuracy of reservation sales orders within tracking systems.\n\n\n* Tracks no\\-show reservations and processes charges as needed.\n\n\n* Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.\n\n\n* Manages wait list and prioritizes order of wait list contacts to be made.\n\n\n* Prepares work and maintenance orders.\n\n \n\n\n\n**Providing Exceptional Customer Service**\n\n\n* Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.\n\n\n* Services our customers in order to grow share of the account.\n\n\n* Provides excellent customer service consistent with the daily service basics of the brand.\n\n\n* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.\n\n\n* Sets a positive example for guest relations.\n\n\n* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.\n\n\n* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.\n\n\n* Handles guest complaints and disputes following the instant pacification procedures.\n\n \n\n\n\n**Managing and Conducting Human Resource Activities**\n\n\n* Monitors reservations sales agents while on phone calls.\n\n\n* Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.\n\n\n* Utilizes all available on the job training tools for employees.\n\n\n* Creates monthly labor scheduling for team.\n\n \n\n\n\n**Additional Responsibilities**\n\n\n* Utilizes applicable intranet for resources and information.\n\n\n* Creates contracts as required.\n \n\n*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*\n\n\nAt Westin, we are committed to empowering guests to regain control and enhance their well\\-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well\\-being practices both on and off property. 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Location:
Magdalena
Category:
Help Desk & IT Support

Indeed
Customer Solutions Assistant
Customer Service
City: JALISCO
Publication Date: Jan 9, 2026
Schedule: 9 a.m. to 6 p.m.
Description:
Customer Solutions Assistant
Role: Customer Solutions Assistant
General Purpose
Contribute to the timely and accurate handling of requests entering the Shipment Control department by generating administrative reports and verifying data to coordinate shipments, thereby consistently meeting performance indicators aimed at improving customer satisfaction.
Results
**Variables**
**Metric**
**Responsibility**
**(Amount in $)**
Service Report Compliance
% Compliance
Call Closure
100% Closure Rate
Time Spent in Shipment Control
% Compliance
Main Functions
Timely and accurate handling of assigned Service Reports, through daily review of each Service Report to address customer requirements using management tools, providing satisfactory responses to requests.
Reporting on services entering Shipment Control, through daily review of shipment scans, supported by visit and control label information, via the CRM-SOLUCIONA shipment management system, to evaluate and manage customer service and support. Providing operational feedback regarding process deviations.
Executing timely and accurate calls to customers regarding shipments entered into Shipment Control, through the daily process of shipment coordination and customer calls, to evaluate and manage customer service and support. Providing operational feedback regarding process deviations.
Generating reports for shipments requiring them, through incident tracking per operational cycle procedures, to notify and coordinate shipments as promptly as possible.
Daily physical reconciliation of local route delivery and return manifests, through daily use of the reconciliation tool, to validate that delivery processes are properly executed.
Decision Making
Report Tracking
Internal Relationships
Operations: For the monthly shipment report in Shipment Control and Tracking Orders.
Commercial: To support customer needs, incidents, and provide assistance and coordination efforts to meet customer requirements through tracking orders.
Contact Center: To resolve customer shipment incidents.
External Relationships
Customers: To resolve their requests.
Work Tools
BW
CRM
PC
LANDLINE / SOFT PHONE
Education
Education Level: High School or Technical Degree.
Administration-related field preferred.
Knowledge Profile
Courier Services Office: Basic. Indicator tracking.
Experience Profile
Customer Service: 6 months.
Problem Solving, Personnel Management.
Competencies
Click Enter to display the Safety and Well-being description
Safety and Well-being
Click Enter to display the Results Orientation description
Results Orientation
Click Enter to display the Teamwork description
Teamwork
Click Enter to display the Creativity and Openness to Change description
Creativity and Openness to Change
Click Enter to display the Customer Service description
Customer Service
Click Enter to display the Business Vision description
Business Vision
Click Enter to display the Leadership of Work Teams description
Leadership of Work Teams

Jalisco 4A, Santa Cecilia, 46686 Ameca, Jal., Mexico

Indeed
Agricultural Support Team Lead
CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:
If you currently work for Brown\-Forman, please apply by clicking the Careers icon on the Workday portal.
For best results, use Google Chrome to view this page.
Hiring Manager Quote
This position plays a critical role in management, strengthening the optimization of field operational activities and their financial control, classifying and monitoring our agave plants—which will grow and mature over seven years before being processed to produce the world’s finest tequila: HERRADURA.
Meaningful work from day one
Ensure continuity and efficiency of agricultural operations through strategic management of agave maintenance services, guaranteeing that all tasks are executed on time and to standard under strict budgetary control, while delivering data intelligence to support critical field-level decision-making.
What You Can Expect* Define and ensure achievement of team objectives, as well as develop growth plans for team members.
* Ensure your team has the necessary training and information to perform their duties effectively.
* Supervise and manage resources across the seven operational base offices, ensuring their proper functioning.
* Ensure accurate completion and ongoing tracking of active databases used for information capture (R.A.D., Operational Services, Purchase Orders, Maintenance Indicators, Early Alerts).
* Prepare and present weekly progress indicators for both externally and internally performed agave maintenance activities.
* Prepare and present monthly budget and expenditure indicators for the operational base cost centers and areas associated with crop maintenance.
* Ensure proper documentation of early alerts and generation of indicator reports.
* Track operational service orders for crop maintenance—including payment authorizations for extraordinary additional services required to fulfill the technological package.
* Track purchase orders from operational bases and cost centers related to crop maintenance—including payment authorizations for extraordinary out-of-budget additional services.
* Validate invoices for external operational service payments against reported R.A.D. numbers, analyzing authorized unit costs and volumes per budget.
What You Bring to the Table* Bachelor’s degree in Administration, Finance, or related fields, with 3\-5 years of experience.
* Proficiency in Microsoft Office (Advanced Excel), email management, foundational administrative concepts; SAP knowledge is desirable; strong organizational, information control, and data management skills; familiarity with agricultural activities.
What Makes This Role Unique* Accountability.
* Diversity and inclusion.
* Leadership.
* Problem solving.
* Teamwork.
* Strategic thinking.
* Planning.
* Proactivity.
Who We Are
We believe great people build great brands. And we know there’s nothing better in the market than building a professional career at Brown\-Forman. Being part of Brown\-Forman means growing both personally and professionally. You’ll have opportunities to solve problems, seize opportunities, and generate bold ideas. You’ll belong to a place where teamwork matters—and where you’re encouraged to bring your best self to work.
What We Offer* Total Rewards at Brown\-Forman is designed to engage our people and ensure sustainable, profitable growth for future generations. As a premium spirits company, we offer equitable pay structures aligned with both individual and company performance, alongside a premium employee experience. We provide a range of premium benefits reflecting our company values and meeting the needs of our diverse workforce.
\#LI
Requisition Type:
Employee
Management Level:
Professional
Global Job Level:
P6
Number of Openings Available:
1

R7MM+88 Amatitán, Jalisco, Mexico

Indeed
Manager - Reservations
**Additional Information**Multiproperty
**Job Number**25143377
**Job Category**Reservations
**Location**The Westin Playa Vallarta an All\-Inclusive Resort, Paseo de la Marina Sur \#205, Jalisco, Mexico, Mexico, 48354
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
Responsible for soliciting and managing of reservations sales\-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up\-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
* High school diploma or GED; no work experience required.
OR
* 2\-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Understanding Markets \& Maximizing Revenue**
* Identifies new reservations sales business to achieve personal and property revenue goals.
* Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
* Closes the best opportunities for the property based on market conditions and property needs.
* Monitors same day selling procedures to maximize room revenue and control property occupancy.
* Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**Conducting Daily Reservations Sales Activities**
* Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
* Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
* Uses sales resources and administrative/support staff effectively.
* Assists in monitoring group reservation forecast data.
* Coordinates with sales and Convention Services to process rooming lists and reservation cards.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
* Assists with monitoring accuracy of reservation sales orders within tracking systems.
* Tracks no\-show reservations and processes charges as needed.
* Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
* Manages wait list and prioritizes order of wait list contacts to be made.
* Prepares work and maintenance orders.
**Providing Exceptional Customer Service**
* Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
* Services our customers in order to grow share of the account.
* Provides excellent customer service consistent with the daily service basics of the brand.
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Sets a positive example for guest relations.
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
* Handles guest complaints and disputes following the instant pacification procedures.
**Managing and Conducting Human Resource Activities**
* Monitors reservations sales agents while on phone calls.
* Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
* Utilizes all available on the job training tools for employees.
* Creates monthly labor scheduling for team.
**Additional Responsibilities**
* Utilizes applicable intranet for resources and information.
* Creates contracts as required.
*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
At Westin, we are committed to empowering guests to regain control and enhance their well\-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well\-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well\-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Jalisco 4A, Santa Cecilia, 46686 Ameca, Jal., Mexico
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