Universal Executive Training

Description

**Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Mexico Location type: Tda Cdmx Plaza Jinetes **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Key Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level standards, thereby providing alternatives for problem resolution. Execute quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum education: Technical degree / Completed high school diploma Desired education: Incomplete undergraduate degree in communication sciences, administration, or related fields; Bachelor’s degree in administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum experience: 1 year in customer service and sales areas * Desired experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.