Indeed
Assistant
Position Summary:
Support the Operations Management team in supervising processes, ensuring institutional policies are upheld and continuous service improvement is achieved across branches.
Key Highlights:
1. Key support in supervising and monitoring operational processes
2. Collaboration in continuous service improvement and goal achievement
3. Integration of information for institutional reports and presentations
At Caja Popular Mexicana, we are committed to our employees’ development; therefore, we are launching this internal call to apply for the position of:
Position Title: Operations Assistant
Main Objective: Support Operations Management in supervising and monitoring branch operational processes, ensuring implementation of institutional policies, goal attainment, timely incident resolution, and generation of reports contributing to continuous service improvement.
If you choose to accept this challenge, we offer:
* Monthly salary of $12,000
* Direct employment contract with Caja Popular Mexicana
* Statutory and above-statutory benefits
* Attendance bonus
* Punctuality bonus
* Grocery vouchers
* Savings fund
* Life insurance
* And much more!
Your main responsibilities will be:
Collect, validate, and safeguard documentation regarding policies, procedures, and internal controls applied at branches, ensuring their timely updates and correct implementation.
Prepare reports on operational management indicators, ensuring presented information reflects progress, deviations, and relevant findings.
Receive, register, and follow up on incidents reported by branches and automated teller machines (ATMs), verifying implementation of corrective actions.
Integrate information for institutional reports and presentations, supporting the Operations Manager during Plaza meetings, committees, and audits.
Support portfolio management and financial control by collecting databases related to loan disbursement and recovery, ensuring information traceability.
Coordinate logistics and follow-up for meetings, committees, and institutional events, preparing minutes and tracking established commitments.
Collaborate in disseminating and ensuring compliance with institutional regulations concerning operations, credit, collections, and marketing across branches under your oversight.
Respond to administrative and operational requests from the Regional Deputy Directorate, Zone Manager, and support departments.
10. Provide support in monitoring service quality for members, channeling incidents and providing feedback to departments regarding improvement opportunities.
What do you need to apply?
* Completed Bachelor’s degree in Economics/Administration, with official graduation certificate issued
* Expertise in Excel and computer equipment operation
* Experience in monitoring operational and support processes, preparing indicator reports, consolidating information, supporting document and regulatory control, handling and following up on incidents, and administrative coordination
* Valid driver’s license is mandatory
Why continue growing at Caja Popular Mexicana?
You will develop within an institution with over 70 years of experience, which values and supports its employees’ growth through stability, competitive benefits, and advancement opportunities.
Apply now!

Huerto los Ciruelos 603, Universidad, Trinidad de las Huertas, 68120 Oaxaca de Juárez, Oax., Mexico
$MXN 12,000/year