*This job posting originates from the Talenteca.com job board* ### **Job Opening at People Hackers in Solidaridad, Quintana Roo** **About Us** * A solutions integrator specializing in networks and security—a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are seeking an N1 NOC Network Monitoring and Support Analyst with experience on diverse equipment including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment and genuine medium- to long-term career development. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Monthly Salary**: MXN 16,000 net plus a monthly bonus of MXN 1,500 (direct employment contract), statutory benefits, and extensive training. * **Work Schedule**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work Location**: Ave. Bacalar, Cancún, Quintana Roo. **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to serve clients, support incident resolution, service-oriented mindset, and first-level support. * On-site first-level technical network support, prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as: Tivoli, System Center, Zendesk, WhatsApp Business API, etc. * 1–2 years of experience monitoring network platforms—LAN, WLAN, WAN—via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless equipment, and Controllers from vendors such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous APs, and associated issues). * Basic knowledge of root cause analysis and investigative techniques. **Required Education Level:** Higher education (incomplete) **Required Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC, Networks, Cabling, Networking * PRTG, SNMP, Firewalls, Wi-Fi Monitoring * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, Ticketing * Access Point, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6943651d520000390069affe&source=indeed*