Level 2 Operational Support Technician

Description

Job Summary: We are seeking a Level 2 Support Technician to execute functionality tests, document solutions, and handle service orders, ensuring compliance with service level agreements. Key Highlights: 1. You are part of a team focused on innovative technological solutions. 2. Perform preventive and corrective maintenance on computer equipment. 3. Apply your knowledge in problem-solving and customer service. We are a technology services integrator company, specializing in innovative solutions based on the latest information technologies. Our commitment is to contribute to the development and improvement of various sectors across industry and government. **We invite you to join our team!** Join our team as: **"Level 2 Support Technician"** **Mandatory Requirements:** * Completed technical degree (degree certificate mandatory) / Bachelor's degree (internship status acceptable) in Computer Systems, Informatics, Information Technologies, or related field. * Minimum one year of experience in preventive and corrective maintenance of computer equipment. * Solid knowledge in the field. * Familiarity with ticketing tools. * **Willingness and ability to travel to various locations within CDMX.** **Responsibilities:** * Execute functionality tests on hardware or software components that may exhibit failures causing operational interruption of equipment, in order to issue the corresponding technical diagnosis. * Document solutions for requests and incidents and compile evidence of the support provided. * Attend on-site service orders for requests or incidents registered at the service desk. * Ensure compliance with service level agreements. * Request travel allowances for ticket resolution. * Receive and inspect components supplied by logistics for ticket resolution. **Required Competencies:** * Teamwork. * Problem-solving. * Innovation. * Excellent customer service. * Effective communication. * Results-oriented. **We Offer:** * Gross monthly salary: $12,700 * Statutory benefits and above-standard benefits * Work schedule: Monday to Friday, 9:00 am to 7:00 pm **If you meet the profile and are interested in this position, please apply through this channel.** *In this organization, we foster a discrimination-free environment. Discrimination is defined as any distinction, exclusion, restriction, or preference—whether intentional or not—that is not objective, rational, or proportionate, and that has the purpose or effect of obstructing, restricting, impairing, diminishing, or nullifying the recognition, enjoyment, or exercise of human rights and freedoms when based on one or more of the following grounds: ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health, or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other ground; Homophobia, misogyny, any manifestation of xenophobia, racial segregation, antisemitism, as well as racial discrimination and other related forms of intolerance shall also be considered discriminatory. We promote equal opportunity, labor equality, and non-discrimination; therefore, we have aligned ourselves with Article 1, Section III of the Federal Law to Prevent and Eliminate Discrimination (LFPED), or any other condition protected under federal, state, or local laws. We aim to ensure equal employment opportunities throughout our recruitment, selection, hiring, training, and retention processes for all employees; thus, any sexist bias or requests for medical certificates confirming non-pregnancy or absence of Human Immunodeficiency Virus (HIV) are strictly prohibited.*