Customer Service Representative

Description

Position Summary: We are seeking a Client Employee Support Specialist to serve as the first point of contact for employees, providing comprehensive support and resolving requests related to payroll, HR, benefits, and systems. Key Highlights: 1. Comprehensive and empathetic support to employees on payroll, HR, and systems matters. 2. Professional handling of requests and routing of documentation. 3. Accurate record keeping and support for special projects within the department. **Client Employee Support Specialist (Employee Helpline) Job Description** **Working Conditions** * **Salary:** $20,000 MXN per month. * **Work Mode:** **On-site**. * **Location:** Avenida Universidad 2727, Parques de San Felipe, 31203 Chihuahua, Chih., Mexico. * **Schedule:** Full-time, Monday to Friday. * 7:00 AM – 4:00 PM * 11:00 AM – 7:00 PM * **Note:** Schedule is **assigned based on operational needs**. We are seeking a **Client Employee Support Specialist** who will serve as the first point of contact for our clients’ employees. This role provides comprehensive support and resolves requests related to **payroll, human resources, benefits, and systems**, ensuring an empathetic, professional, and results-oriented service experience. **Key Responsibilities** * Handle confidential employee phone calls and emails. * Resolve or route requests related to: * Payroll, pay stubs, and direct deposit * PTO, time, and attendance * Benefits (enrollments, deductions, ID cards) * System access, passwords, and basic HR system support * Follow internal and client escalation protocols. * Route documentation (e.g., medical leaves, LOA, workers’ compensation, etc.). * Conduct verbal employment verifications. * Maintain accurate records in CRM systems. * Support special departmental projects and other assigned responsibilities. **Requirements** * **Education:** Completed high school (a bachelor’s degree in HR or related field is a plus). * **Experience:** 1 year in customer service or similar roles. * **English proficiency level:** **Advanced C1 (mandatory)**. * Excellent verbal and written communication skills. * Ability to work independently and collaboratively. * Organizational skills, attention to detail, and efficient time management. * Problem-solving ability and capacity to manage multiple requests. **\#**CSR25 Employment Type: Full-time Application Question(s): * What is your English proficiency level? Work Location: On-site employment