Level 1 Support Engineer

Description

Job Summary: First point of contact for technical support and incident management in a corporate financial sector environment. Key Highlights: 1. Comprehensive technical support for corporate users 2. Incident management and remote support 3. VIP user support and technical escalation **Job Objective** To serve as the first point of contact for end users, delivering technical support and ensuring proper incident management within a corporate financial sector environment. **Main Responsibilities** * Receiving and registering tickets in ITSM tools (ServiceNow preferred). * Initial diagnosis of incidents and requests. * Remote support for Windows 10/11\. * Support for Office 365 (Outlook, Teams, OneDrive). * Basic network support (WiFi, VPN, shared resources). * Classification and escalation to Level 2 when required. * Initial support for VIP users. * Documentation and follow-up until closure. **Required Profile** * 1 year of experience in technical support. * Basic–intermediate knowledge of ITSM / ServiceNow. * Experience supporting corporate users. * Basic knowledge of connectivity and VPN. * Service-oriented attitude and user-focused approach. * *Experience in the financial or banking sector is desirable.* **We Offer** * $16,000 MXN monthly take-home pay. * Statutory and above-statutory benefits. * Life insurance. * Major medical expense insurance. * Birthday bonus. * Profit-sharing. Employment Type: Full-time Salary: Up to $16,000\.00 MXN per month Benefits: * Major medical expense insurance Application Question(s): * Have you used the ServiceNow platform? * Have you worked for institutions in the banking or financial sector? Work Location: On-site employment