Customer Service Executive

Description

**Transportation company seeks "Customer Service Executive"** Academic Qualifications * Completed bachelor's degree in Communications, Tourism, Marketing, or related fields. Experience * Minimum 1 year of experience in customer service and/or sales. * Preferred experience in logistics, coordination of tourism services, or car rental. Technical Knowledge * Proficiency in information systems, CRM, or reservation software. * Basic digital competence (email, Excel, Google Drive). * Administrative knowledge (invoicing, petty cash, purchase orders). Skills * Clear and effective communication. * Empathy, active listening, and customer orientation. * Organization and follow-up. * Agile resolution of problems and incidents. * Ability to work under pressure. * Professional appearance. **Accessibility:** Preferably reside near the above-mentioned employment address. **We Offer:** * Salary: $2,400\.00 weekly. * Statutory benefits. * Weekly payment. * Uniform. **Conditions:** * On-site work. * Schedule: Monday to Friday, 8:00 am to 2:00 pm and 4:00 pm to 7:00 pm \- Saturday/Sunday, 9:00 am to 3:00 pm (rotating Saturdays and Sundays). Key Responsibilities: * Represent the company’s image professionally, courteously, and respectfully, delivering excellent customer service. * Achieve sales closure with prospects who contact the company seeking information about services, providing outstanding service. * Ensure accuracy in quotations and reservations. * Provide prompt and appropriate solutions to any situation or issue reported by customers, maintaining corresponding records and informing relevant parties. * Meet established response-time standards and performance indicators for your area. * Submit customer service performance reports, as well as any requested documents and records for administrative control, accurately and on time. * Maintain proper recordkeeping and control of income and expenses within the customer service department, adhering to company policies and procedures, and performing accurate and timely cash reconciliations. **Submit your CV/Application through this channel** **or via email: iterativo.asesoria@gmail.com** Job Type: Full-time Salary: Starting at $2,400\.00 per week Benefits: * Free uniforms Workplace: On-site employment