Commercial City: SINALOA Publication Date: Nov 14, 2025 Schedule: 9 am to 6 pm, Saturdays 9 am to 2 pm Description: Position Objective Coordinate and supervise the Customer Solutions team in the Culiacan regional office, ensuring timely and efficient handling of service reports (outages, thefts, international services, and LTL) in the León region. Present performance indicators, report results, and collaborate with all company departments to implement effective solutions that enhance customer experience. Job Functions and Responsibilities * Manage and supervise assigned personnel, promoting teamwork and goal achievement. * Organize and coordinate operational activities and training for the Customer Solutions team. * Handle and follow up on assigned service reports promptly. * Present key performance indicators (KPIs) clearly and effectively. * Deliver executive presentations using PowerPoint to communicate results and strategies. * Use data analysis tools such as intermediate Excel for data processing and metric tracking. * Coordinate reporting to regional and national management. * Collaborate cross-functionally with all company departments to resolve issues and improve processes. * Ensure proper communication with customers regarding the status and resolution of their reports. * Guarantee compliance with established quality standards and response times. Requirements * Minimum Education: Bachelor's degree * Work Experience: 1 year in Customer Service and remote team management * Office Suite proficiency * KPI management What We Offer You * Competitive salary * Variable compensation plan * Benefits exceeding legal requirements * Career development opportunities within the company