Online Support Engineer – Advanced SQL proficiency required

Description

Job Summary: Analyst role focused on system incident resolution, process improvement, and data consultation to ensure accurate information for decision-making. Key Highlights: 1. Incident analysis and resolution to improve processes 2. User request handling and documentation 3. Query generation for reporting and decision-making Education – Bachelor's degree in Computer Systems or Computer Science Experience – 1 year of Transact-SQL programming experience Specific Knowledge – Intermediate SQL or MySQL, ITIL English Language – Basic (technical and conversational) Responsibilities: Analyze information related to registered incidents to identify potential failures or errors, proposing process improvements to prevent major impacts Handle and document user-reported requests and incidents regarding systems, collecting complete information for prompt and efficient diagnosis Address tickets related to user profile issues and apply appropriate corrections to ensure users receive the necessary tools to perform their duties Generate database queries using database tools to develop requested reports, enabling end users to access accurate information for decision-making Escalate to the relevant department in case of uncertainty regarding system policies or functionality to ensure proper understanding, handling, and usage of systems Analyze recurring incidents to determine whether they stem from development issues and, if so, request resolution from quality control . -Requirements- Minimum Education: Higher education – Bachelor's degree 1 year of experience Knowledge: Database Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserver