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From autonomous cars to life\\-saving robots, our digital and software technology experts think outside the box as they provide unique R\\&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. 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One conversation at a time.**\n\n \n\n\nAt Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.\n\n\n\nOur culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.\n\n\n\nIf you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.\n\n\n**Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.**\n\n \n\nBecoming a **Technical Support Representative** is the first step to a great career with Nextiva. 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Follow Nextiva Mexico on Instagram: @nextiva\\_mexico\n* Be sure to check out our rewards \\& benefits listed below\n\n\n**The Day\\-to\\-Day:**\n\n\n* Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation\n* Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction\n* Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary\n* Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management\n* Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information\n* Taking inbound contacts from customers through several different media streams, including: Phone, Email and Webchat\n* Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude\n\n\n**Job Qualifications / Requirements:**\n\n\n* English language fluency required (verbal \\& written)\n* 2\\+ years customer service experience, preferably in a call center, technical support or help desk environment\n* Hardware and/or networking knowledge preferred\n* Patient, conscientious, and interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly\n* Quick to identify problems, form solutions, and execute step\\-by\\-step troubleshooting procedures\n* Must have high attention to detail\n* Working knowledge of PC and Mac operating systems and Microsoft Office Applications\n* Bachelor's Degree preferred\n\n\n**Nextiva DNA** (Core Competencies)\n\n\n\nNextiva's most successful team members share common traits and behaviors:\n\n\n* **Drives Results:** Action\\-oriented with a passion for solving problems. They bring clarity and **simplicity** to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.\n* **Critical Thinker:** Understands the \"why\" and identifies key drivers, learning from the past. They are fact\\-based and data\\-driven, **forward\\-thinking**, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.\n* **Right Attitude**: They are team\\-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, **caring** for customers and teams.\n\n\n**Total Rewards**\n\n\n\nOur Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.\n\n\n\nOur compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.\n\n\n* **Health** \\- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage\n* **Insurance** \\-Life Insurance (24 times your monthly salary)\n* **Work\\-Life Balance** **️**\\- Newly hired full\\-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time\n* **Financial Security**\\-Enjoy a 30\\-day Christmas bonus, 50% vacation premium, company\\-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1\\.3x annual UMA)\n* **Wellness** **‍**\\-Employee Assistance Program and comprehensive wellness initiatives\n* **Growth** \\-Access to ongoing learning and development opportunities and career advancement\n\n\nAt Nextiva, we're committed to supporting our employees' health, well\\-being, and professional growth. 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Do you possess prospecting skills? Do you consider yourself a skilled negotiator? **We’re looking for you!**\n\n**Responsibilities:**\n\n* Provide customer service through various channels: in person, by phone, email, and instant messaging.\n* Manage and maintain relationships with the existing client portfolio.\n* Identify and acquire new clients using social media.\n* Follow up on deliveries and assess customer satisfaction to foster new projects.\n* Register and route product warranty requests.\n* Follow up on leads\n\n**What we’re looking for:**\n\n* Experience in lead follow-up and customer service\n* Bachelor’s degree (in progress or completed)\n* Proficiency in CRM and Excel\n* Experience in technical sales (telemarketing)\n* Experience in lead follow-up\n\n**What we offer:**\n\n* Monthly base salary of $12,000–$14,000 MXN, depending on experience\n* Statutory benefits\n* Computer equipment and mobile phone\n* Uniform\n* Profit-sharing (PTU)\n* Commissions\n* Bonus for meeting targets\n* Working hours: Monday to Friday, 8:30 a.m. to 5:30 p.m.; 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We are currently seeking:\n\n**Finished Product Supervisor (Tiles)**\n\n*Key Responsibilities:*\n\n* Receiving finished product materials\n* Validating quality parameters\n* Inventorying received items\n* System registration\n\n*Requirements:*\n\n* Educational background: High school diploma, Technical Superior University degree, Industrial Engineering degree, or related field\n* Inventory management experience\n* Experience with quality criteria\n* Hydraulic pallet jack operation\n\n*We Offer:*\n\n* Monthly salary: $12,500.00 (gross)\n* Work schedule: Monday to Friday, 7:00 a.m. to 4:30 p.m.\n* Weekly payroll\n* Productivity bonus\n* Savings fund\n* Statutory benefits\n* Auto insurance\n* Direct employment contract with the company\n\nEmployment Type: Full-time\n\nSalary: $12,500.00 per month\n\nWork Location: On-site employment","price":"MXN 12,500/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765956676000","seoName":"Supervisor+de+Producto+Terminado","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-los-olivos/cate-other25/supervisor%2Bde%2Bproducto%2Bterminado-6473555765094612/","localIds":"44","cateId":null,"tid":null,"logParams":{"tid":"69dd55fd-295b-4533-904a-cec2eba13879","sid":"52285263-059b-4fd4-98d9-9940ab4fb4ac"},"attrParams":{"summary":null,"highLight":["Finished Product Supervisor","Quality Parameter Validation","Monthly Salary: $12,500","Direct Employment Contract with the Company"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Guadalajara,Jalisco","unit":null}]},"addDate":1765746544148,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1623","location":"Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico","infoId":"6473210484825712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Telemarketing Sales Advisor (Software)","content":"Do you have a passion for sales and customer service? Would you like stability and growth within a company? Do you possess the ability to validate and follow up on leads? **We’re looking for you!**\n\n**A software sales company is seeking your talent as a Sales Consultant.**\n\n**Responsibilities**\n\n* Prospecting potential clients via phone calls, emails, and CRM.\n* Qualifying leads according to criteria predefined by the company.\n* Scheduling appointments with qualified leads.\n* Maintaining an updated database of leads and potential customers.\n* Providing customer service.\n\n**What we’re looking for**\n\n* Experience in lead follow-up.\n* Intermediate level of English reading proficiency.\n* Experience managing CRM systems.\n* Intermediate proficiency in Excel.\n\n**What we offer**\n\n* Base salary of $15,000 MXN per month.\n* Commissions.\n* Meal vouchers covering 10% of salary.\n* Minor medical expense insurance.\n* Continuous training and career growth within the company.\n* Annual bonus.\n* Working hours: Monday to Friday, 8:00 AM – 6:00 PM.\n* Work location: Andares.\n\nEmployment type: Full-time.\n\nSalary: $19,000.00 – $23,000.00 MXN per month.\n\nBenefits:\n\n* Medical expense insurance.\n* Meal vouchers.\n\nApplication questions:\n\n* What is your level of English reading proficiency?\n* How many years of experience do you have in lead follow-up?\n* In which industries do you have sales experience?\n* What is your highest level of education completed?\n\nWorkplace: On-site employment","price":"MXN 19,000-23,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765956583000","seoName":"Asesor+de+ventas+telemarketing+%28software%29","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-los-olivos/cate-sales-inbound/asesor%2Bde%2Bventas%2Btelemarketing%2B%2528software%2529-6473210484825712/","localIds":"44","cateId":null,"tid":null,"logParams":{"tid":"1c6fb55c-9f87-4418-8d14-5c818111568a","sid":"52285263-059b-4fd4-98d9-9940ab4fb4ac"},"attrParams":{"summary":null,"highLight":["Sales advisor for software","Prospecting clients via calls","Lead qualification and CRM management"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Guadalajara,Jalisco","unit":null}]},"addDate":1765719569127,"categoryName":"Sales - Inbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1623","location":"Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico","infoId":"6474915458304112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Diesel Parts Sales – Counter and Telephone","content":"*This job posting originates from the Talenteca.com job board*\n\n### **Job Opening from Experiencias Capital Humano in Guadalajara, Jalisco**\n\n\n**DIESEL PARTS SALES – COUNTER AND TELEMARKETING**\n\n **YOUR RESPONSIBILITIES WILL INCLUDE**\n\n \n\n* Making prospecting and follow-up calls to potential customers.\n* Promoting automotive products and diesel parts through various communication channels.\n* Providing personalized customer service, resolving technical questions regarding diesel parts.\n* Developing marketing strategies to increase sales.\n* Maintaining and updating the customer database.\n* Meeting monthly sales targets and submitting required reports.\n\n **WHAT WE OFFER YOU**\n\n \n\n* Monthly base salary: $10,500 MXN (tax-free).\n* Monthly bonus for achieving targets: average of $5,500 MXN or more.\n* Uncapped commissions.\n* All statutory benefits.\n* Medical expense insurance.\n* Life insurance.\n* Auto insurance policy.\n\n **Estimated initial monthly net salary: $14,000.00 – $16,000.00 MXN; once you master the role, you can double your income.**\n\n \n\nWork schedule: Monday to Friday, 09:00–19:00 (with two hours off); every three weeks, Saturday shift from 09:00–13:00.\n\n \n\nLocation: Quinta Velarde neighborhood.\n\n **YOU ONLY NEED**\n\n \n\nExperience in telephone sales.\n\n \n\nEverything else—we’ll train you!\n\n **Required education level:** \n\nHigh school (or equivalent)\n\n\n**Required experience level:** \n\nMid-level\n\n\n**Departmental function:** \n\nCommercial / Sales\n\n\n**Industry:** \n\nWholesale trade / Wholesaler\n\n \n\n \n\n*This job posting originates from the Talenteca.com job board:* \n\n*https://www.talenteca.com/anuncio?j_id=694072663c0000600085cff1&source=indeed","price":"MXN 14,000-16,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765956235000","seoName":"Ventas+mostrador+y+telefonicas+reefacciones+diesel","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-los-olivos/cate-sales-inbound/ventas%2Bmostrador%2By%2Btelefonicas%2Breefacciones%2Bdiesel-6474915458304112/","localIds":"44","cateId":null,"tid":null,"logParams":{"tid":"6bdd0409-cf37-4ede-bd49-2438ee3b4b5e","sid":"52285263-059b-4fd4-98d9-9940ab4fb4ac"},"attrParams":{"summary":null,"highLight":["Sales and telemarketing for diesel parts","Competitive base salary and commissions","Comprehensive benefits including health and life insurance"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Guadalajara,Jalisco","unit":null}]},"addDate":1765852770180,"categoryName":"Sales - Inbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1623","location":"Av. Sendero De Los Robles 4595, 45134 Zapopan, Jal., Mexico","infoId":"6474915450368312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"telemarketing","content":"A national wholesale automotive parts sales company is seeking a TELEMARKETING ASSISTANT for its sales force.\n\nWork location: Av. Guadalajara and Carretera a Tesistán, Zapopan, Jalisco.\n\n**Main Responsibilities**:\n\n* Make telephone calls to prospective and existing customers to promote and sell automotive parts.\n* Identify and qualify sales opportunities by gathering relevant customer information.\n* Manage the customer database and maintain accurate records of interactions and follow-ups.\n* Schedule appointments and meetings for the sales team as needed.\n* Provide customers with detailed information about the company’s products and services.\n* Promptly and professionally resolve customer inquiries and complaints.\n* Collaborate with the marketing team to support specific campaigns and promotions.\n* Prepare and send quotations to interested customers.\n* Conduct post-sale follow-ups to ensure customer satisfaction and foster loyalty.\n* Participate in preparing reports and analyses of telemarketing activities.\n\n**Requirements**:\n\n* Minimum education: high school diploma or equivalent.\n* Prior experience in telemarketing, sales, or customer service (preferably in the automotive parts industry).\n* Excellent verbal and written communication skills.\n* Knowledge of sales techniques and customer prospecting.\n* Ability to work independently and as part of a team.\n* Organizational and time management skills.\n* Basic knowledge of Microsoft Office (Excel, Word, Outlook).\n\nWe offer:\n\nBase salary of $10,000 MXN per month + commissions.\nJob stability, statutory benefits, profit sharing, free parking, uniforms, and a referral program.\n\nWorking hours: Monday to Friday, 9:15 AM to 7:00 PM; Saturdays, 9:00 AM to 2:30 PM.\n\nPosition type: Full-time.\n\nSalary: $10,000.00 MXN per month.\n\nBenefits:\n\n* Discounts and preferential pricing.\n* Company parking.\n* Free parking.\n* Option for an indefinite-term contract.\n* Referral program.\n* Company phone.\n* Free uniforms.\n\nExperience:\n\n* Telemarketing: 1 year (preferred).\n\nWorkplace: On-site employment.","price":"MXN 10,000/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765956235000","seoName":"telemarketing","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-los-olivos/cate-sales-inbound/telemarketing-6474915450368312/","localIds":"80","cateId":null,"tid":null,"logParams":{"tid":"d9287959-cfd5-448e-a969-1814e2e80228","sid":"52285263-059b-4fd4-98d9-9940ab4fb4ac"},"attrParams":{"summary":null,"highLight":["Telemarketing assistant role","Competitive salary with commissions","Free parking and uniforms provided"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Zapopan,Jalisco","unit":null}]},"addDate":1765852769560,"categoryName":"Sales - 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Since 2019, we have been present across much of the national territory with over 600 stores. If you have experience and/or passion for sales and unlimited income potential, we have the ideal opportunity for you.\n\n**Position: Sales Advisor at Ajijic Branch**\n\n**Benefits:**\n\n- Base salary + uncapped commissions \n- Weekly payments every Friday \n- Job stability (indefinite-term contract) \n- Opportunities for internal career growth \n- Statutory benefits from day one (IMSS, INFONAVIT, vacation days, year-end bonus) \n- Paid training \n- Complimentary uniforms\n\n**Requirements:**\n\n- Experience and enthusiasm for sales \n- Availability to work Monday through Sunday (one day off per week)\n\nInterested candidates, please apply through this channel.\n\n**IMMEDIATE HIRING**\n\nAt Prime MX, we never request money during our recruitment and selection processes. All our processes are completely FREE. If anyone asks you for deposits or payments in the company’s name, do not trust them and report it immediately to the authorities. Your safety is our top priority.\n\nEmployment type: Full-time\n\nSalary: $12,000.00 – $18,000.00 per month\n\nBenefits:\n\n* Discounts and preferential pricing\n* Option for indefinite-term contract\n* Referral program\n* Free uniforms\n\nWork location: On-site employment","price":"MXN 12,000-18,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765955754000","seoName":"Asesor+de+ventas+telefon%C3%ADa+ATT-+Sucursal+Ajijic+%2F+Pago+semanal","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-los-olivos/cate-other25/asesor%2Bde%2Bventas%2Btelefon%25c3%25ada%2Batt-%2Bsucursal%2Bajijic%2B%252f%2Bpago%2Bsemanal-6473555751257912/","localIds":"13","cateId":null,"tid":null,"logParams":{"tid":"973bd739-18ff-4ce8-a118-86041f9a0ee4","sid":"52285263-059b-4fd4-98d9-9940ab4fb4ac"},"attrParams":{"summary":null,"highLight":["Full-time position with unlimited income","Weekly payments on Fridays","Immediate hiring available"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"San Antonio Tlayacapan,Jalisco","unit":null}]},"addDate":1765746543067,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Calle Garibaldi 2824A, Terranova, 44689 Guadalajara, Jal., Mexico","infoId":"6475173826752212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Corporate Housekeeping","content":"**Location:** Guadalajara, Jalisco \n**Company:** Element Alliance \n**Employment Type:** Direct hire\n\nAt **Element Alliance**, we are seeking **experienced cleaning staff** with **immediate availability**, a strong sense of responsibility, and attention to detail to join our **Corporate Office Housekeeping team** immediately.\n\n**Requirements**\n\n* **Immediate availability (mandatory)**.\n* **Proven experience in cleaning**.\n* **Verifiable employment references**.\n* Experience in corporate office cleaning.\n* Knowledge of cleaning:\n* Carpets\n* Hardwood floors\n* Furniture\n* Glass\n* Responsible, punctual, honest, and committed individual.\n* Verifiable employment stability.\n* Full-time availability.\n\n**Schedule**\n\n* Monday to Friday\n* **7:30 a.m. to 5:30 p.m.**\n\n**We Offer**\n\n* **Monthly salary of $10,000 net (tax-free)**.\n* **Weekly payment**.\n* **Direct employment with the company**.\n* Statutory benefits from day one.\n* **Monthly productivity bonus of $1,200**.\n* **Additional rest days**.\n* Uniforms.\n* Excellent work environment and job stability.\n\n**Work Location**\n\nAv. 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APPLY NOW!**\n\nInterested candidates may apply via this platform or WhatsApp the recruiter Andy at 55 6319 5813\n\nJob type: Full-time\n\nSalary: Up to $9,000.00 per month\n\nBenefits:\n\n* Transportation assistance or service\n* Employee discounts\n* Medical expense insurance\n* Cafeteria service\n\nApplication question(s):\n\n* Do you have full schedule availability?\n\nWork location: Onsite","price":"MXN 9,000/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765861138000","seoName":"telephone-agent-chat-live-whatsapp","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-los-olivos/cate-sales-outbound/telephone-agent-chat-live-whatsapp-6475022570278712/","localIds":"44","cateId":null,"tid":null,"logParams":{"tid":"84543ebe-938a-4b54-94a5-f5641973b668","sid":"52285263-059b-4fd4-98d9-9940ab4fb4ac"},"attrParams":{"summary":null,"highLight":["Immediate hiring","Full-time position","Onsite work","Competitive salary and benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Guadalajara,Jalisco","unit":null}]},"addDate":1765861138303,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico","infoId":"6475022571904212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"General L1 support","content":"Req ID: 349625 \n\n \n\nNTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward\\-thinking organization, apply now. \n\n \n\nWe are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support for healthcare patient portal applications and offering technical assistance to our healthcare customers. The ideal candidate will possess strong problem\\-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes. \n\n \n\nAll candidates must demonstrate shift flexibility. This includes night, weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands. \n\n \n\nNTT DATA Services is dedicated to improving patient outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers targeted segment solutions, including patient interactions, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration. In addition to these solutions, NTT DATA Services offers core managed infrastructure, application, and business process services. \n\n \n\n**Day to Day Job Duties**:\n \n\n \n\nThis position will be a part of our Technical Support Service Desk. The support is for all contact types including phone, email, chat, and self\\-service. This is a call center environment in which we support our customers 24x7x365\\. Agents will engage in on\\-going training and development to prepare them for next\\-level support and promotional advancement. \n\n* All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.\n* Respond promptly to all incoming contacts. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Achieve a high\\-resolution rate with over 90% of issues being resolvable at first contact.\n* Provide professional and high\\-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures.\n* + Escalate complex technical and application issues to the appropriate teams when necessary.\n* Identify areas for improvement in processes, products, or services. Deliver exceptional customer service to all callers by addressing their needs promptly and effectively.\n* Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail.\n* Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10\\-hour shift, with scheduled breaks.\n* Maintain a quiet, private workspace equipped with high\\-speed, wired internet to ensure optimal performance and productivity.\n* Ensure possession of a functional cell phone for manager communication and Two\\-Factor Authentication to maintain security and effective communication.\n\n \n\n**Basic Qualification:**\n \n\n* Strong bilingual skills in both written and spoken English and Spanish\n* 1 to 3 years of customer service experience, preferably within a contact center or healthcare setting.\n* 1 to 3 years of experience in customer problem analysis and resolution.\n* Strong ability to convey complex technical concepts in a clear and understandable manner to non\\-technical audiences.\n* Exceptional organizational skills with a keen attention to detail.\n* High school diploma or equivalent is required\n* Maintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed.\n\n \n\n**Nice to Have; (But not a must)**\n \n\n* Experience working in a call center environment.\n* Commitment to delivering exceptional service in all interactions\n* Strong communication and interpersonal skills\n* Proficiency in typing and English language skills, both verbal and written\n* Demonstrated ability to actively listen, assess caller needs, and take appropriate action\n* Proven ability to thrive in a fast\\-paced environment.\n\n \n\nThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp\\-2\\-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. \n\n \n\nAbout NTT DATA Services \n\n \n\nNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100\\. \n\n \n\nNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran\\-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about\\-us/content/diversity\\-and\\-inclusion . 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