Commercial City: SINALOA Publication Date: Oct. 31, 2025 Schedule: 8:00 to 17:00 Description: Position Objective Contribute to the timely and accurate handling of Service Reports (reasons: Damage, Theft; international services and LTL); make corresponding calls to customers, consistently meeting indicators to improve customer satisfaction Job Functions or Activities. Customer Solutions Assistant (Damage, Theft, LTL, International): Timely and properly handle assigned Service Reports Make timely follow-up calls to customers Process Reports to the Negotiation department Customer Solutions Assistant - Negotiation: Notify the customer of the investigation result of their report Customer Solutions Assistant - Negotiation: Formally notify the customer of the conclusion of the report Requirements Minimum Education: High School Diploma Work Experience: 1 year in Customer Service Office Software Proficiency KPI Management What we offer you A competitive salary A variable compensation scheme Benefits exceeding legal requirements A career development plan within the company