Customer Sales Representative

Description

**Customer Sales Representative (Inbound Sales) – Remote \| High Conversion \| Plumbing Services****Position Type:** Full\-Time, Remote **Working Hours:** U.S. Hours (Evenings \& Weekends Required) **About the Role** We’re hiring a **Customer Sales Representative (CSR)** to handle high\-volume inbound calls and convert customer inquiries into **booked plumbing jobs and memberships**. This is a **sales\-first customer service role** — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a **professional, customer\-first experience**. If you can **build trust quickly and close consistently**, this role is built for you. **What You’ll Own****Inbound Sales \& Call Conversion*** Handle high\-volume inbound calls with confidence and professionalism * Convert inquiries into **booked plumbing jobs** (target: **85% conversion rate**) * Actively listen and guide customers toward the right solution * Control conversations while maintaining empathy and clarity **Scheduling, Upselling \& Membership Sales*** Book service appointments accurately and efficiently * Identify upsell opportunities during calls * Promote and sell **Pipeline Club membership** * Hit key targets: * + **10%\+ membership close rate** + **35 memberships in first 90 days** **CRM \& Process Execution*** Log all interactions accurately in CRM systems * Follow structured scripts and workflows * Contribute to improving call processes and conversion systems *Preferred tools experience:* * ServiceTitan * Other CRM and call management tools **Customer Experience \& Escalation Handling*** Handle escalations professionally and calmly * Maintain high customer satisfaction standards * Deliver consistent, high\-quality phone experiences **Team Support \& Optimization*** Support offshore team members for consistency * Provide feedback to improve scripts, tools, and workflows * Adapt quickly to new systems and processes **What Success Looks Like*** 85%\+ call\-to\-booking conversion rate * 10%\+ membership close rate * 35\+ memberships sold in first 90 days * Accurate and clean CRM documentation * Strong customer satisfaction and call quality scores **What Makes You a Strong Fit*** Confident, persuasive communicator on the phone * Strong at building rapport quickly * Comfortable balancing **sales \+ service** * Disciplined and reliable with performance targets * Able to work evenings and weekends * Thrive in fast\-paced, call\-driven environments **Requirements (Must\-Have)****Experience*** Proven experience in: * + Inbound sales + Call center sales + Customer service with conversion targets **Core Skills*** Strong conversion and closing ability * Excellent objection handling * CRM and call system experience * Clear, professional English communication **Nice to Have*** Experience in: * + Plumbing + HVAC + Home services * Familiarity with ServiceTitan * Membership or subscription sales experience **What a Typical Day Looks Like*** Handle inbound calls throughout your shift * Understand customer issues and recommend services * Book appointments and present membership options * Log all interactions in CRM * Follow scripts and improve performance daily * Handle escalations professionally **In short:** You turn inbound calls into **revenue \+ long\-term customer relationships**. **Key Metrics (KPIs)*** Call\-to\-booking conversion rate (85% target) * Membership close rate (10%\+) * Memberships sold (35 in first 90 days) * CRM accuracy and documentation * Customer satisfaction and call quality **Why This Role Stands Out*** Clear, measurable performance targets * Direct impact on revenue growth * Structured scripts, systems, and coaching * Opportunity to grow into: * + Sales leadership + Operations roles + Customer experience management **Interview Process*** Initial Screening Call * Interview with Pavago Recruiter * Client Interview * Offer \& Onboarding **Apply Now** If you can **convert inbound calls, handle objections confidently, and deliver a strong customer experience**, this role gives you a clear path to grow in **sales and revenue operations**. Apply now and turn conversations into results.