Junior Support Advisor

Description

Job Summary: We are seeking passionate individuals to join Soft Restaurant®, the leader in restaurant software, transforming the restaurant industry with innovative technology. Key Highlights: 1. Exceptional work environment 2. Opportunities for growth and continuous learning 3. Ongoing training and development Join Soft Restaurant®, the leading restaurant software provider in Mexico and Latin America! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to accompany us on this great journey. We offer an exceptional work environment, with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** --------------- * Resolve technical inquiries through various channels (phone, email). * Perform software diagnostics and provide effective solutions to issues reported by customers. * Maintain an up-to-date knowledge base with common solutions and best practices. * Train customers on basic and advanced software usage, as needed. * Escalate complex issues to the senior technical support team or development team when necessary. **What do you need?** ------------------- * Bachelor’s degree in Systems Engineering, Information Technology, or a related field. * Basic knowledge of technical support or customer service within the software domain. * Familiarity with operating systems (Windows, Linux). * Basic knowledge of networks and databases. * Familiarity with CRM platforms. **Our Benefits** ----------------------- * **Competitive salary via 100% IMSS payroll structure.** * **Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT).** * **Birthday off.** * **Employee benefits across various business establishments.** * **Ongoing training and development.** * **Recreational activities.** **Once you register, you will receive an email****with all necessary instructions to upload your CV and other important information. Please monitor your inbox—we look forward to welcoming you enthusiastically!** **Soft Restaurant** ------------------- ### **Job Details** **Work Schedule** Full-time **Weekly Hours** 48\.0 **Vacancies** 1 **Location** Mérida, Yucatán