Job Summary: We are seeking a systems professional with experience in application support, incident resolution, and functional analysis of business requirements. Key Highlights: 1. Application support and incident resolution 2. Functional analysis of business requirements 3. Effective communication skills and teamwork Required: • Professional with a degree in Systems, Computer Science, Information Technology, or related field. • 1+ years of experience in application support and incident resolution. • Proven experience in functional analysis of business requirements. • Experience in technical application support: o Incident handling, logging, tracking, and resolution for applications. o Root cause analysis of issues and proposal of solutions. o Log analysis to identify failures. o SQL Server / Oracle database management (queries, troubleshooting). o API consumption and testing (Postman, SoapUI). o User and business unit support. • Experience in functional analysis: o Elicitation and documentation of functional and technical requirements. o Documentation of business processes and use cases. o Collaboration with technical teams and business units. • Skills: o Analytical thinking and problem solving. o Effective communication and teamwork. o Proactivity. Desirable: • Basic knowledge of: o Linux / Unix for process and service review. o Networking: HTTP, SSL/TLS, digital certificates. o ITIL: incident, problem, and change management. o Methodologies: Scrum and Waterfall. -Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Keywords: analyst, support, apoyo, soporte