LEADING SPORTS CLUB COMPANY SEEKING "CUSTOMER EXPERIENCE COORDINATOR" **REQUIREMENTS:** Gender: Unrestricted Education Level: Graduated and certified in Marketing, Business Administration, Communications, Organizational Psychology, or related fields. Postgraduate Studies: Postgraduate degree or certification in market research, data analysis, digital marketing, or customer experience is desirable. Languages: Intermediate English. **OBJECTIVE:** Coordinate and execute market and customer behavior analysis to generate business intelligence that enables the design of effective marketing strategies (both traditional and digital), strengthen member acquisition and retention, and optimize the customer experience both inside and outside the clubs. **Experience:** 3–5 years developing customer experiences, with knowledge of trends, brand positioning, and corporate sales. **Knowledge:** Market research methods and tools (surveys, focus groups, data analysis). Digital marketing, CRM, and data analysis (tools such as Tableau, Power BI, Google Analytics). **Competencies:** Empathy, Assertive Communication, Attention to Detail, Sense of Urgency, Orderliness, Structured Thinking, Problem Solving, Analytical Skills. **Job Expectations:** **1. Market Research** · Conduct market studies to identify trends, customer needs, and preferences. · Analyze competitors and establish benchmarks for the sports industry. 2. **Customer and Trend Analysis** · Collect and analyze data on customer behavior. · Identify key market segments and growth opportunities. 3. **Engagement and Loyalty Strategies** · Design and implement loyalty programs to increase customer retention. · Propose actions to improve customer interaction with and commitment to the brand. 4. **Innovation and Continuous Improvement Proposals** · Identify opportunities for enhancing the customer experience. · Implement innovative projects to optimize club processes and services. **5. Brand Positioning** · Develop and execute branding strategies aligned with the company’s values and objectives, both inside and outside the clubs. · Oversee advertising and promotional campaigns to strengthen brand perception. **6. Corporate Social Responsibility (CSR) Activities** · Propose and coordinate CSR initiatives that positively impact the community and reinforce the company’s social commitment. **OFFERING** \- Flexible schedule (to be selected): 8:00 a.m. to 5:00 p.m., Monday through Friday. \- On-site work with one day of remote work per week. \- Base Salary: MXN $22,000.00 gross per month \+ 20% punctuality and attendance bonus. \- Statutory Benefits: (IMSS, vacation days as stipulated by law, and a 25% vacation bonus based on base salary**.** \- Additional Benefits: A 30-day Christmas bonus and a savings fund capped at 5%, both calculated on the base salary of MXN $22,000.00; access to facilities of all 48 clubs nationwide for the employee; upon completing one year of employment, life insurance and SGMM coverage exclusively for the employee. * Work Location: Vasco de Quiroga 3880, Lomas de Santa Fe, Contadero, Cuajimalpa de Morelos, 05348 Mexico City, CDMX. Employment Type: Full-time Salary: MXN $22,000.00 per month Benefits: * Cafeteria service Workplace: On-site employment