649 Sales in Baja California Sur lowest at $720.0+

Indeed

Bar Captain (37711)

Job Summary: This role is an administrative and operational ally ensuring quality standards, fostering a good team, and achieving departmental goals by focusing on customer service and area supervision. Key Highlights: 1. Opportunity to learn, grow, and build your career within a global team 2. Assume new challenges and access experiences in different destinations 3. Committed to equality, diversity, and inclusion ***“The world is yours with Meliá”*** Staying with Meliá is an opportunity to learn, grow and continue building your career within a global team. Here you can take on new challenges and gain experience in different destinations, all while remaining part of our family. Are you ready to take the next step in your career with us? **REMEMBER:** Before submitting your application, **you must inform your direct supervisor and/or Hotel Director and your Human Resources Manager of your interest in participating in the internal selection process**. Your line manager does not have the authority to approve or block your application, but they must be duly informed. **Job Mission:** To serve as an administrative and operational ally to achieve quality standards, maintain a strong team and reach departmental objectives and goals, delivering excellent service through customer attention and area supervision. **What will some of your responsibilities be?** * Maintain communication with all team members and the Bars Manager. * Review beverage requisitions daily. * Verify staff schedules and prepare attendance lists. * Supervise bar hygiene. * Manage administrative tasks such as bar stock and inventory control. * Bar setup must comply with company-established standards. * Monitor promotions and sales. **What are we looking for?** Education: High school diploma. Experience: 1 year in this position. Knowledge: International mixology, oenology, administration, requisitions, controls, Microsoft Office suite, Micros software. **At Meliá, we are all VIPs** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by management commitment and the principles set forth in our Human Resources policies. Furthermore, we strive to promote throughout our entire workforce a corporate culture committed to effective equality and to raise awareness about the need for joint and global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination—especially that based on disability, race, religion, gender or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we support the sustainable growth of our sector through a highly skilled, socially responsible team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****”. Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during selection processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

Baja California Sur, Mexico

ASSISTANT FOOD & BEVERAGE MANAGER PGC (37774)65138129867139121

Indeed

ASSISTANT FOOD & BEVERAGE MANAGER PGC (37774)

***“The world is yours with Meliá”*** Staying with Meliá is an opportunity to learn, grow and continue building your career within a global team. Here you can take on new challenges and gain experience in different destinations, without ceasing to be part of our family. Are you ready to take the next step in your career with us? **REMEMBER:** Before submitting your application, **you must inform your direct manager and/or Hotel Director and your Human Resources Manager of your interest in participating in the internal selection process**. Your line manager will not have the authority to approve or block your application, but they must be duly informed. **Job Mission:** Ensure the profitability of the Food & Beverage area at the hotel through planning and implementation of product, service and human team management strategies in the kitchen and food & beverage outlets. **What will you do?** * Implement standards. * Implement projects, programmes and tools aligned with the company’s new F&B scenario. * Collaborate with the Commercial Department and Operations Management on pricing and offer strategies for events, meetings and conferences. * Manage and control staffing levels according to occupancy. * Annual Operational PAI. * Prepare the annual F&B department budget, covering raw material costs, orders and personnel. * Conduct daily monitoring of costs and revenues. * Monitor department KPIs: raw material cost, personnel, order tracking. * Monitor personnel KPIs: productivity level, ratios for breakfast service, bar, restaurant and events. * Monitor and follow up on F&B area KPIs. * Be familiar with the department’s budget. Support the department head in preparing forecasts. **What are we looking for?** + Knowledge of kitchen operations. + Knowledge of REVO and POS system operation. + Advanced proficiency in the Microsoft Office suite. + Knowledge of hotel operations. + Key competencies: teamwork, service orientation, quality and professionalism, global and strategic vision, communication and influence. + Creativity and innovation. **At Meliá, we are all VIPs** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by management commitment and the principles set out in our Human Resources policies. Likewise, we value promoting throughout our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint and global action.* *We drive our commitment to* ***equality and diversity****, avoiding any form of discrimination—particularly that based on disability, race, religion, gender or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Furthermore, we advocate for the sustainable growth of our sector through a highly skilled, socially responsible workforce. In this regard, our motto is “****Towards a sustainable future, from a responsible present****”. Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during selection processes, we invite you to review our recommendations on the "**Protect your application**" page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

Club: Sales Advisor (37685)65094588049795122

Indeed

Club: Sales Advisor (37685)

***“The world is yours with Meliá”*** Discover a limitless path at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in various countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. **Job Mission:** Following Meliá Hotels International’s philosophy, policies, procedures, and quality standards, you will be responsible for generating new sales of the Circle product as a dynamic and flexible vacation advisor across all its Tours. With attention and care, you will explain all necessary information about the CIRCLE product, presenting its features, benefits, and advantages, ensuring in every presentation that it reflects MHI’s standards of Quality, credibility, and consistency. **What will you do?** * Attend the daily sales meeting * Maintain the required production, volume, and closing percentage for your position * Operate the systems and tools available for the sales process * Participate in promotional activities and/or events implemented by the company for sales purposes * Know the benefits and features of the product/service to explain them correctly * Identify customer needs to provide appropriate guidance on product usage * Generate purchase intent in the customer * Maintain fluid and continuous communication with your customers, based on trust and the quality of service delivered **What are we looking for?** * 2–3 years of experience in similar positions * Degree in Business Administration, International Business, Economics, Marketing, or related field * Very high level of English; knowledge of another language is highly valued * Strong communication and public relations, negotiation, and customer orientation skills * Proficiency in Microsoft Office suite * Prior experience in promotional activities **At Meliá, we are all VIPs** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by management commitment and the principles outlined in our Human Resources policies. Likewise, we value fostering throughout our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint and global action.* *We drive our commitment to* ***equality and diversity***, *avoiding any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company***. *Moreover, we advocate for the sustainable growth of our sector through a highly capable, socially responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**,” follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

Indeed

Club: Driver (37739)

***“The world is yours with Meliá”*** Staying with Meliá means advancing on a borderless journey, seizing the unlimited growth and development opportunities our global family offers you. It means knowing the world is yours and that your opportunities to work in different countries are within your reach—all while remaining part of our great family. It means embarking on one of the most exciting journeys of your life—a journey where inspiration and personal and professional growth accompany you at every step. Are you ready to take the reins of your professional career and explore inspiring new opportunities within Meliá? **REMEMBER:** Before submitting your application, **you must inform your direct manager and/or Hotel Director and your Human Resources Manager of your interest in participating in the internal selection process**. Your line manager does not have the authority to approve or block your application, but they must be duly informed. **Job Mission:** In alignment with Meliá Hotels International’s philosophy, policies, procedures, and quality standards, this role ensures the proper transportation of club members within the hotel premises, as well as couples and tours to the sales area. It delivers high-quality, genuine service to all our customers. **What will you do?** * Responsible for welcoming guests in hotel lobbies, coordinating with marketing supervisors, “arrival hostesses”, and hotel reception teams—ensuring the first contact with every potential prospect. * Occasionally supports the transportation of club staff from staff entry points to sales areas, ensuring punctuality so operations always begin at the scheduled time. * Supports hotels by transporting hotel guests when time and club operations allow. * Responsible for maintaining their assigned work vehicle. Must comply with general traffic regulations, internal property traffic rules, and ensure the safety of passengers transported. * **What are we looking for?** Female Driver (preferred) High school diploma and/or Technical Diploma in Administration Spanish and basic English knowledge People management skills Conflict resolution skills Strong communication skills with staff and across different departments 5 years’ experience in a similar position—Minibus driver, service areas **At Meliá, we are all VIPs** Outstanding professionals who make everyday life easier and exceptional. From newcomers to seasoned veterans, all of them possess unique and valuable qualities that make working at Meliá a constant opportunity for growth—and a passport to building your future wherever you choose. Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience—filled with emotional moments and always accompanied by the feeling of belonging to a great family where people like you—**VIPs**—are valued. *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and the principles outlined in our Human Resources policies. Furthermore, we prioritize promoting across our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint, global action.* *We actively reinforce our commitment to* ***equality and diversity***, *preventing any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company***. *Additionally, we advocate for the sustainable growth of our industry through a highly skilled, socially responsible workforce. In this regard, our motto is “****Towards a sustainable future, from a responsible present****”. Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during selection processes, we invite you to review our recommendations on the "**Protect your application**" page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

Club: Guest Concierge (37687)65093916508674124

Indeed

Club: Guest Concierge (37687)

***"The world is yours with Meliá"*** Discover a path without limits at Meliá, where opportunities for growth and development are endless. Embark on a journey that will take you to work in several countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty programme, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts across a wide variety of products and services, promoting an active and healthy lifestyle. **Mission:** Aligned with the philosophy, policies, procedures and quality standards established by Meliá Hotels International, responsible for delivering personalised service to guests and attending to their requests to ensure a stay meeting the highest standards of comfort in their rooms, performing Concierge duties and successfully inviting guests to the Circle Lounge to learn about Circle by Meliá benefits and experiences with the sales team, with the aim of converting them into new members. **Operations:** * Attend the daily meeting. * Follow instructions and training to the letter. * Apply information in daily operations. * Know the daily room availability status, arrivals, events and activities; VIP list, rate information and any additional details required to deliver personalised service. * Understand the culture of arriving guests and the purpose of their visit. * Deliver personalised service, courtesy upon arrival, accompany guests to their rooms, conduct tours of exclusive areas, engage in conversation with guests and foster a sense of connection. * Comply with area operational policies and procedures, and participate in defined Alma & Magia activities within the areas. * Provide guests with information regarding departmental services, hotel-wide services and nearby or tourist-interest areas. Responsibility includes attending to, satisfying and following up on all guest requests during their stay. * Address and resolve guest complaints while maintaining a professional attitude. Report to immediate supervisor any circumstances that could negatively affect guests and/or future stays. * Make reservations for restaurants, Spa, Golf, Jacuzzi, romantic dinners, pillows, etc., and fulfil other guest needs or requirements. **What are we looking for?** EDUCATION AND TRAINING: Bachelor’s degree in Marketing, Social Communication or Business Administration. LANGUAGES: Proficiency in English as a second language; knowledge of additional languages (e.g., French and Portuguese) preferred. EXPERIENCE: Two years’ experience in a similar role: Concierge, Butler or Customer Service. SPECIFIC KNOWLEDGE: Proficiency in Microsoft Office Suite. Experience in hospitality. Sales knowledge. Communication skills. Service-oriented mindset. Customer management and marketing. Proficiency in Microsoft Office Suite. **At Meliá, we are all VIPs** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, supported by management commitment and the principles outlined in our Human Resources policies. Likewise, we prioritise spreading throughout our entire workforce a corporate culture committed to effective equality, and raising awareness of the need for joint and global action.* *We strengthen our commitment to* ***equality and diversity****, preventing any form of discrimination—particularly based on disability, race, religion, gender or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Furthermore, we support the sustainable growth of our sector through a highly skilled, socially responsible workforce. In this regard, our motto is “****Towards a sustainable future, from a responsible present****”. Thanks to all our collaborators, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect your application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

Club: Marketing Manager (37688)65093533334657125

Indeed

Club: Marketing Manager (37688)

***“The world is yours with Meliá”*** Discover a boundless path at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty programme and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. **Job Mission:** In alignment with Meliá Hotels International’s philosophy, policies, procedures and quality standards, responsible for operational management to ensure achievement of marketing budgets, leading the team to continuously strengthen in-house programmes and supporting the development of new strategies. **What will you do?** * Daily preparation: * Prepare the daily motivational meeting with the concierge team * Review the pre-manifest of shows scheduled for the current day * Review general arrivals from the previous day * Clean up and assign pending “out-of-hours” couples from the previous day * Review today’s Melia.com / digital invitation arrivals for assignment * Follow up on yesterday’s Melia.com / digital invitation arrivals * Review yesterday’s shows for follow-up * Sales generation * Marketing / show generation, penetration, individual targets, group targets * Review standards / uniforms / etc. * Motivate * Train * Communicate relevant and meaningful data to the team * Develop action plans for continuous improvement of results * Areas for improvement * Strengthen and update prospecting processes and techniques **What are we looking for?** Bachelor’s degree in Marketing, International Business, Business Administration, E-Marketing and Business, or other related degrees English (second language); other languages preferred People management experience Courses / workshops / seminars on team management Courses / workshops / seminars on leadership Languages (Spanish – English) Proficiency in Microsoft Office Suite Service-oriented culture 7 years in a similar position: Operations Manager, Marketing Supervisor, Concierge, Front Office Supervisor, Public Relations. **At Meliá, we are all VIPs** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by management commitment and guided by the principles outlined in our Human Resources policies. Likewise, we prioritise disseminating across our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint, global action.* *We drive our commitment to* ***equality and diversity***, *preventing any form of discrimination—particularly based on disability, race, religion, gender or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company***. *Furthermore, we support the sustainable growth of our sector through a highly skilled, socially responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****”. Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during selection processes, we invite you to consult our recommendations on the "**Protect your application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

Club: AREA MEMBERS RELATIONS MANAGER (37692)65093405117313126

Indeed

Club: AREA MEMBERS RELATIONS MANAGER (37692)

***“The world is yours with Meliá”*** Discover a boundless career path at Meliá, where growth and development opportunities are infinite. Immerse yourself in a journey that will take you to work across multiple countries and become part of our extensive global family. It’s about embarking on one of the most exciting journeys of your life — a journey where inspiration and personal and professional growth accompany you every step of the way. **Discover some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty programme and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Feel proud to be part of Meliá — we’re proud of you! **Job Mission:** *In alignment with Meliá Hotels International’s philosophy, policies, procedures and quality standards, this role ensures compliance with members’ contractual rights, as well as the various promises outlined in all membership-related information and sales materials, through the delivery carried out by hotel operations, fostering inter-departmental coordination and teamwork, as well as the development, design and implementation of strategies and actions aimed at achieving maximum member satisfaction and loyalty.* **What will you do?** Responsible for monitoring and directing the timely and accurate application of products, benefits and experiences across hotel operations, fulfilling your Delivery responsibilities for the member experience, and meeting established standards, benefits and designated areas for member use. Simultaneously, manage communication flow with members to ensure high-quality service and attention aligned with their expectations — grounded in a service-oriented mindset, excellence, proximity, responsiveness to their needs and anticipation of requirements during their stay. **Specific Job Functions** Strategically supervise, in synergy with Hotel Management, the delivery process of benefits, services, preferences and special attention provided by the hotel according to established standards during the member’s stay. Implement operational logistics to ensure smooth delivery of the member experience. Ensure the hotel operations team delivers the Experience across all hotels within your region. Collaborate with relevant hotel stakeholders to verify each benefit is delivered optimally. If adjustments are required in the delivery process for any benefit, consult with the Corporate Club Members Director. Act as a communication intermediary between Club departments (Contact Centre, Commercial, etc.) and Hotel Operations regarding matters related to the member experience and service. Maintain direct communication with Hotel Directors to align processes and identify mutual areas of opportunity. Communicate relevant updates, news and/or new processes to both Hotels and the Club. Supervise the activities of each Hotel’s Members Relations Managers, ensuring correct execution of processes. Review short- and medium-term arrival lists to identify TOP Members for follow-up with each hotel’s operations team. Analyse future member arrivals/occupancy by membership tier to inform hotels about upcoming Black TOP Member arrivals. Provide personalised welcome to Black TOP Members. Follow up on member requests to ensure personalised handling. Directly and personally intervene in relevant cases involving members. Ensure proper process and logistics for welcoming and following up with new members. Deliver ongoing training to managers, supervisors and mid-level staff on membership processes and benefits, including updates on promotions, events and news (once per month). Review member-designated areas — submit monthly report to Hotel Manager and GEX. Document and forward all complaint cases to the Contact Centre for clarification of future cases. Identify improvement opportunities, report incidents, collect member feedback and channel it to the Hotel Manager/GEX. Listen to member concerns and escalate them to the Hotel Manager/GEX, ensuring resolution by the hotel. Analyse various member surveys (e.g., ReviewPro or other specific surveys conducted). Prioritise comments received via email from the online survey completed by members during their stay. Encourage the team to capture feedback. Through communication with members, feedback collection and analysis, identify trends, improvement areas and opportunities to elevate the member experience — developing collaborative strategies with other Club and hotel departments. Participate in hotel Executive and/or Operational Committee meetings to communicate Club-related topics, as well as attend various hotel meetings representing the Club. Present and participate in impact analyses for potential proposals involving changes to services or processes that affect programme standards and benefits. Responsible for submitting proposed changes to services or operations for members, for validation by the Members Directorate. Submit a monthly feedback report covering all hotels in the region, shared with the Regional Director and Club Directorate. Proactively contribute to the creation and execution of activities, events and member journeys. Lead the transportation team, managing logistics and traffic for services supporting members, prospects and new members. **What are we looking for?** Bachelor’s degree in Marketing, International Relations, Business Administration, Marketing or related fields. Proficiency in English as a second language; additional languages (e.g., French and Portuguese) are preferred. People management experience. Courses / workshops / seminars in team management. Courses / workshops / seminars in leadership. Proficiency in Microsoft Office Suite. Service-oriented culture. 5 years in a similar role: Guest Service Manager, Operations, Public Relations, Front Desk Supervisor. **At Meliá, everyone is VIP** Outstanding professionals who make everyday operations easier and exceptional. From newcomers to seasoned veterans, all of them bring unique and essential qualities that make working at Meliá a constant growth opportunity and a passport to building your future wherever you choose. Our warmth, closeness and passion for what we do make working at Meliá an unforgettable experience — filled with emotional moments and always accompanied by the feeling of belonging to a great family where people like you — **VIPs** — are valued. *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and the principles embedded in our Human Resources policies. Furthermore, we prioritise disseminating across our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint, global action.* *We actively promote our commitment to* ***equality and diversity****, preventing any form of discrimination — particularly based on disability, race, religion, gender or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we support the sustainable growth of our industry through a socially responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****”. Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, please review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

Club: Ejecutivo de Retención de Cartera (37693)65093273574529127

Indeed

Club: Ejecutivo de Retención de Cartera (37693)

***“El mundo es tuyo con Meliá”*** Descubre un camino sin fronteras en Meliá, donde las posibilidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en diversos países y a ser parte de nuestra extensa familia global **Descubre algunos de los beneficios que te ofrecemos:** * **My MeliáRewards:** Participa en nuestro exclusivo programa de fidelidad, disfrutando de beneficios y ventajas únicas. * **My MeliáBenefits:** Aprovecha la retribución flexible y descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable. Siéntete orgulloso de pertenecer a Meliá como nosotros lo estamos de ti **Misión:** Apegado a la filosofía, políticas, procedimientos y estándares de calidad trazados por Meliá Hotels International, gestiona y administra el proceso de recibimiento, distribución, atención, seguimiento, documentación y análisis de las solicitudes de rescisiones y cancelaciones de los socios Club by Meliá, así como las escalaciones correspondientes. De igual manera gestiona y administra las excepciones otorgadas durante el proceso comercial para mantener organización de las políticas de ventas establecidas por la empresa, en relación a la venta del producto, y a los servicios que por contrato corresponden a los socios. **Operaciones:** * Responsable de ejecutar, asistir y dar soporte en el proceso de rescisión o cancelación de las membresías de las distintas regiones y sites con el fin de salvaguardar las cuentas y mantener una cartera saludable, a través de la organización, seguimiento y manejo de las solicitudes desde inicio del proceso hasta el cierre de los casos debidamente documentada para retroalimentación de incidencias a través de reportes, herramientas de control y análisis, desde la fase inicial donde distribuirá a los equipos hasta la fase de escalaciones para el cierre de casos. * Recibir y clasificar las solicitudes de rescisiones o cancelaciones. * Reunir todos los datos del file de los socios para que se inicie la atención al caso de retención. * Direccionar y distribuir el caso al equipo correspondiente, con todas las informaciones pertinentes. * Dar seguimiento en los tiempos de cada fase del proceso de retención. * Digitar en tiempo y forma en el cronograma con cada caso abierto. * Elaborar proceso de seguimiento y cierre de caso. * Dar seguimiento a la priorización de casos según estrategias establecidas. * Documentar en los sistemas pertinentes las incidencias y seguimientos a requerimientos de los socios. * Proporcionar retroalimentación, organización y documentación de cada caso en los diferentes reportes o herramientas diseñadas para la retención de cartera. * Asistir en la Identificación de tipos de quejas: Producto, Comercial, Situacional, de experiencias. * Digitar las causas identificadas: redes, confianza en propuesta de valor, atención ineficaz, mala experiencia, incumplimiento, falta de valor percibido, falta de transparencia. * Digitar las solicitudes de rescisiones o cancelaciones según modelo PQRS: Peticiones, Quejas, Reclamaciones, Sugerencias. Con alto nivel de negociación, empatía, comunicación asertiva, agilidad e integridad. * Asistir en la Clasificación de casos según razones: justificadas o injustificadas. * Asistir en la Clasificación de clientes según códigos: Impaciente, exigente, indignado, ambicioso para la apropiada gestión, distribución y priorización. * Dar seguimiento a los casos de escalaciones. * Digitar y mantener actualizado el proceso de retención. * Asistir en la orientar a socios referente a temas generales para el uso de la membresía. * Participa en reuniones periódicas según agenda proporcionada del gerente, con equipos comerciales y de servicio para analizar las incidencias y mantenerse de manera recíproca actualizada. * Cancela afiliaciones al programa Melia Rewards en el sistema SIRIUS * Enviar propuestas de Down Grades y seguimiento a las mismas * Enviar propuestas de refinanciamientos y seguimiento a las mismas * Digitar y documentar los estándares de procedimiento del departamento. * Digitar y documentar los Scripts estandarizados. * Entrenarse para el alto conocimiento de producto, experiencias y técnicas de ventas para salvar cuentas de manera eficiente y eficaz. * Identificar herramientas: tecnología, canales, aplicaciones, reportes. **¿Qué buscamos?** EDUCACIÓN Y FORMACIÓN: Licenciatura en Administración de empresa, Negocios internacionales, Comercial, Marketing, otros grados asociados IDIOMAS: Dominio del inglés como segundo idioma, otros idiomas son valorados: Portugués, Ruso y Francés EXPERIENCIA: 2 años en puesto similar. Quality Assurance, VLO, Atención a clientes o socios, relaciones públicas. CONOCIMIENTOS ESPECÍFICOS: Dominio de Office Habilidad en el manejo de softwares Manejo de redacción informe ejecutivo Manejo de la comunicación Ventas Redacción **En Meliá todos somos VIP** Grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, tod@s ell@s reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras. Nuestra calidez, cercanía y pasión por lo que hacemos, hace que trabajar en Meliá sea una experiencia inolvidable, llena de momentos emotivos y siempre con la sensación de que perteneces a una gran familia en la que contamos con gente como tú, gente **VIP**. *En Meliá Hotels International apostamos por la* ***igualdad*** *de oportunidades* ***entre mujeres y hombres*** *en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización sobre la necesidad de actuar conjunta y globalmente.* *Impulsamos nuestro compromiso con* ***la igualdad y la diversidad****, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que* ***la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global****.* *Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es “****Hacia un futuro sostenible, desde un presente responsable****” Gracias a todos/as los colaboradores/as lo hacemos posible.* Si quieres ser “**Very Inspiring People**“, síguenos en: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

Guest Concierge | Club By Melia | Paradisus Los Cabos 1 (37691)65087382736513128

Indeed

Guest Concierge | Club By Melia | Paradisus Los Cabos 1 (37691)

***“The world is yours with Meliá”*** Continuing with Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here, you can take on new challenges and access experiences in different destinations, all while remaining part of our family. Are you ready to take the next step in your journey with us? **REMEMBER:** Before submitting your application, **you must inform your direct supervisor and/or Hotel Director and your Human Resources Manager of your interest in participating in the internal selection process**. Your line manager will not have the authority to approve or block your application, but they must be duly informed. Are you passionate about sales and looking for uncapped earnings? At Club by Meliá, your income depends on your talent. At Meliá Hotels International, we are seeking a dynamic, results-oriented Guest Concierge to join our Club by Meliá team, with the objective of proactively inviting guests to learn about the Circle product in the sales room—acting as the first key link in the commercial process. What do we offer? * Unlimited commission system: The more invitations you generate, the more you earn. Your effort and results directly determine your salary—above industry standards. * Base salary. * Statutory benefits and above. * Work in an international and exclusive environment, representing a globally leading brand. * Professional growth opportunities within a global company. * Ongoing training and tools to enhance your sales performance. * Meliá Group benefits. Position Mission: To deliver personalized, approachable, and high-quality service to guests during their stay, leveraging every interaction as an opportunity to build trust and identify potential customers interested in the product—proactively inviting guests to explore the commercial offering in the sales room and acting as the first key link in the sales process. Job Responsibilities: 1. Provide personalized, warm, and effective service to guests during their stay, becoming their point of contact within the hotel. 2. Use every service interaction as an opportunity to spark conversation, build interest and trust with the guest—aiming to achieve a natural and effective invitation to the sales room without applying direct commercial pressure. 3. Proactively invite guests with suitable profiles to the sales room, highlighting the potential benefits they could gain based on their profile and preferences. 4. Communicate relevant information gathered during guest interactions (profile, interests, traveler type, perceived objections) to the assigned sales representative to facilitate a personalized sales initiation. 5. Deliver an effective introduction between the guest and the sales representative, ensuring a smooth and professional transition. 6. Collaborate with the sales team to coordinate guest entry into the sales room and ensure seamless, efficient service. 7. Accurately record each invitation and its outcome in the designated management tools, ensuring full traceability and consistency of the process. 8. Actively participate in training sessions, team meetings, and feedback forums to improve interpersonal and sales skills. 9. Contribute to achieving individual and team commercial goals, understanding that quality service forms the foundation for generating real sales opportunities. What are we looking for? * 1–2 years’ experience inviting and prospecting couples for the Club Vacacional sales room presentation. * Degree in Tourism, Public Relations, Hotel Management, or related fields. * Advanced English; additional languages highly valued. * Interest in the commercial area and sensitivity to identifying sales opportunities. * Strong communication and public relations skills; proactive, customer-oriented, highly service-driven, and results-focused. * Proficiency in Microsoft Office. Join our team! **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and the principles outlined in our Human Resources policies. Furthermore, we strive to foster throughout our entire workforce a corporate culture committed to effective equality and raise awareness of the need for joint, global action.* *We reinforce our commitment to* ***equality and diversity***, *by preventing any form of discrimination—especially that based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company***. *Additionally, we support the sustainable growth of our sector through a socially responsible human team. In this regard, our motto is “****Towards a Sustainable Future, from a Responsible Present****”. Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during selection processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

Baja California Sur, Mexico

Indeed

Sales Promoter

Experience / Requirements: Agricultural Engineer or related degree; More than 3 years of experience in this position or similar, with knowledge of selling agricultural inputs in general, such as fertilizers and agrochemicals; - Prospecting, negotiating, and closing sales (must have a proven track record of sales success); - Knowledge of the work area, its crops, and availability to travel; - Up-to-date on digital sales channels, technological platforms, and others; - Knowledge of any CRM; - Execution of marketing strategies and design of delivery routes. - Achieve established sales targets to secure positioning in assigned areas; - Maintain current customer portfolio while prospecting for its expansion; - Execute product deliveries according to the company’s Operating Models and guidelines to fulfill commitments and ensure customer satisfaction; - Monitor correct application of products on customers’ crops; - Ensure selection of demonstration plots based on established criteria; - Provide timely customer service and responses to reduce complaints and ensure customer retention. - Service-oriented, results-driven, effective communicator, organized, and proactive. ***“It is Tepeyac®’s policy to ensure that no employee or job applicant is discriminated against during recruitment, hiring, training, or promotion due to age, race, nationality, religion, sex, physical disabilities and/or marital status, provided the employee or applicant is qualified and meets the established requirements for the position.”*** Job Type: Full-time, Indefinite term * Availability to travel Physical Work Environment: Work Location: On-site employment Benefits: * Grocery vouchers Additional Benefits: * Study support * Company vehicle * Life insurance * Company phone * Grocery vouchers Work Schedule: * Includes weekends * 8-hour shift Job Type: Full-time Salary: $18,000.00 per month Work Location: On-site employment

728M+M8 Loreto, Zacatecas, Mexico

$MXN 18,000/year

Indeed

Automotive Technician

The person responsible for generating sales of automotive products to volume customers, as well as assisting with technical advice, conducting product demonstrations and ensuring their proper application to solve customers’ needs. O B J E C T I V E * Achieve the sales targets established by the Commercial Management. * Prospect new customers to expand the automotive customer portfolio. * Conduct periodic visits to customers to provide technical advice. A C T I V I T I E S Carry out the branch opening protocol on time and correctly. * Visit branches twice per week to verify their operation. * Visit large-scale customers weekly to provide technical support. * Provide customers with technical advice regarding automotive products. * Conduct product demonstrations authorized by the Retail Manager. * Prepare sales quotations for customers. * Manage point-of-sale operations for issuing invoices, quotations, collections application, and inventory management. * Prospect new customers to expand the customer portfolio. * Close product sales. * Request products for supply to customers. * Develop sales strategies for validation by the Retail Manager. * Review sales stock levels at automotive branches. * Prepare a weekly work schedule. * Prepare the weekly log of automotive product consumption. * Participate in internal training courses to comply with the career development plan. * Research codes for recent vehicle models. * Develop and formulate special colors for large-scale customers. * Support color matchers with complex colors. * Supervise branch visual image maintenance according to the merchandising guide. * Train assigned staff on point-of-sale management, customer service and attention, application systems, and sales statistics. * Monitor staff attendance. * Supervise that assigned staff comply with the institutional image standards. * Provide feedback to assigned staff regarding performance of their duties. * Assign cleaning, organizing, and product display responsibilities according to branch planograms. * Other duties inherent to the position.

Escuela Preparatoria 12, El Jaral, 23880 Loreto, B.C.S., Mexico

SOCIO VENDEDOR A DETALLE LORETO649622308002581211

Indeed

SOCIO VENDEDOR A DETALLE LORETO

Se solicita SOCIO VENDEDOR a detalle. Sin prestaciones de ley, solo comisiones Ingresos mensuales netos desde $17,500.00 hasta $35,000.00 / Mes Bonos de productividad Estabilidad laboral Centro de trabajo: Loreto, Villa Hidalgo, Zacatecas Seguridad laboral Oportunidad de crecimiento Horario de trabajo: Lunes a viernes de 7 AM a 7 PM, sábado medio día. No dejes pasar esta gran oportunidad, si cumples con los siguientes Requisitos: 1.- Muchas ganas de trabajar 2.- Ganas de superación 3.- Honest@, responsable, profesional 4.- Disponibilidad de horario 5.- Licencia de auto vigente. 6.- Referencias laborales o cartas de recomendación OJO, no se ofrecen prestaciones de Ley, no hay una relación empleado-patronal, existirán otras reglas jurídicas para regular la relación, los ingresos mencionados son GARANTIZADOS No deje pasar esta gran oportunidad!!! Nota: No contactar al reclutador antes de que él lo contacte a Usted. #empleozac #trabajozacatecas #VacantesZacatecas #VacantesZacatecas Job Type: Full-time Pay: $17,521.75 - $35,086.15 per month Work Location: In person

728M+M8 Loreto, Zacatecas, Mexico

$MXN 17,500-35,000/year

FRONT OFFICE SUPERVISOR PGC (37197)645330516860181212

Indeed

FRONT OFFICE SUPERVISOR PGC (37197)

***“The world is yours with Meliá”*** Continuing with Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here, you can take on new challenges and access experiences in different destinations, all while remaining part of our family. Are you ready to take the next step in your career with us? **REMEMBER:** Before submitting your application, **you must inform your direct manager and/or Hotel Director, as well as your Human Resources manager, of your interest in participating in the internal selection process**. Your direct supervisor will not have the authority to approve or block an application, but they must be properly informed. **Job Mission:** Managing teams of coordinators and associate advisors focused on sales and customer service, performing an analytical role regarding key metrics (TMO, CR, revenue, occupied time, quality, etc.) as well as identifying operational needs and improvement opportunities to achieve set objectives for their area. Identifying operational, technological, and training requirements. **What will you do?** * Prepare daily reports, revenue, number of calls, auxiliary and connected time, etc. * Manage cancellations, modifications, and guarantees. * Monitor destination/line production (front). * Manage Salesforce / cases / interactions. * Monitor data in Avaya CMS / WFM / Presence. * Track work queues and omnichannel activities (b2b / loyalty). * Generate Amex partner incentive reports (loyalty). * Generate MeliaRewards high-point incentive reports (loyalty). **What are we looking for?** * Knowledge of reservation and/or customer management tools. * Iblue/vega/sirius. * Knowledge of call and/or workforce management tools. * Presence/avaya/talkdesk. * Hotel distribution b2b \+ b2c. * Understanding of revenue concepts. * Proficiency with Office suite. * Experience managing teams of \+50 people. * Omnichannel management: phone, email, chat, etc. **At Meliá, everyone is VIP** *At Meliá Hotels International, we are committed to* ***equal opportunities between women and men*** *in the workplace, backed by management commitment and the principles outlined in our Human Resources policies. Likewise, we promote throughout our workforce a corporate culture dedicated to effective equality and raise awareness about the need for collective and comprehensive action.* *We actively support* ***equality and diversity****, avoiding any form of discrimination, especially based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are essential to our success as a global company****.* *Additionally, we are committed to the sustainable growth of our industry through a highly responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* To protect yourself and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

FRONT OFFICE SUPERVISOR MELIÁ CARIBE BEACH (36875)642982838252811213

Indeed

FRONT OFFICE SUPERVISOR MELIÁ CARIBE BEACH (36875)

***"The world is yours with Meliá"*** Discover a limitless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. **Position Mission:** Manage teams of coordinators and associate advisors focused on sales and customer service, performing a role in ratio analysis (TMO, CR, revenue, occupied time, quality, etc.) as well as identifying operational needs and improvements to achieve set objectives for their area. Identify operational, technological, and training needs. **What will you have to do?** * Generate daily reports on ratios: TMO, CR, revenue, calls per day, auxiliary and connected time, etc. * Monitor cancellations, modifications, and guarantees. * Control front-end destination/line production. * Manage Salesforce cases/interactions. * Provide support in connecting agents to support phones. * Provide support for incidents and queries. * Handle communication regarding user access permissions (activations/deactivations). * Manage special requests, shift/hour changes, leaves, or permissions in coordination with planning. * Conduct evaluations/reports for renewals/promotions. * Review and improve quality processes. * Monitor quality objectives. * Track sales targets per agent/coordinator/area. * Act as liaison together with the head of operations with client/area/zone. **What are we looking for?** * Preferably a degree in economics, business administration, ADE, tourism, hospitality, marketing, or similar. * LANGUAGES: Spanish and advanced English C1/C2. A third language is desirable. * Knowledge of reservation and/or customer management tools. * Iblue/vega/sirius. * Knowledge of call and/or workforce management tools. * Presence/avaya/talkdesk. * B2B + B2C hotel distribution. * Understanding of revenue concepts. * Proficiency with Office suite. * Experience managing teams of +50 people. * Omnichannel management: phone, email, chat, etc. **At Meliá, everyone is VIP** *At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, backed by management commitment and the principles outlined in our Human Resources policies. Likewise, we promote throughout our entire workforce a corporate culture dedicated to effective equality and raise awareness about the need for joint and global action.* *We reinforce our commitment to equality and diversity, avoiding any form of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are fundamental to our success as a global company.* *Additionally, we support the sustainable growth of our sector through a highly responsible human team. In this sense, our motto is "****Towards a sustainable future, from a responsible present****". Thanks to all our collaborators, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be "**Very Inspiring People**", follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**

MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico

Sales Promoter Presta Prenda645722359376671214

Indeed

Sales Promoter Presta Prenda

**Position: Sales Promoter, Gold Appraiser Presta Prenda** **Branches: Elektra Loreto Zac** Requirements: * Minimum education: Secondary school * Shifts are rotated from 8:30 AM to 5:30 PM with one hour for lunch * Or 12:30 PM to 9:00 PM with one hour for lunch and one day off during the week. * Availability for a one-week gold certification training trip (fully paid by the company). * Responsibilities: Customer service, gold item appraisal, customer follow-up, client acquisition through leafleting or posting We Offer: * Weekly base salary of $2,200 plus commissions * Ongoing training * Uniforms * Discounts * Pleasant work environment * Growth opportunities * Statutory benefits **Interested candidates should apply through this channel or send your CV to 56 19 99 66 18 Elizabeth Ramirez.** ---------------------------------------------------------------------------------------------

728M+M8 Loreto, Zacatecas, Mexico

$MXN 2,200/month

Indeed

Sales Promoters

*This job posting comes from the Talenteca.com job board* ### **Job opening at Banco Compartamos in Loreto, Zacatecas** Base salary plus uncapped commissions Monday to Friday from 8:00 AM to 5:00 PM Be part of the best company in Mexico! With 33 years of history supporting the dreams of our customers and employees. Apply now to join our sales team! Responsibilities * Granting and collecting group loans. * Promotion, training, processing, follow-up, and collections with clients (without handling cash). Requirements * High school diploma or equivalent required. * Interest in sales work outside the office. * Preferably experience in similar roles. We Offer * Base salary, statutory benefits and additional perks (life and accident insurance, savings fund, grocery vouchers, etc.) * Uncapped incentives based on monthly goals. * Monday to Friday work schedule with direct employment by the company. * Career development plan and growth opportunities. * Transportation allowance, uniforms, and guaranteed training bonus for 6 months. **Desired education level:** Upper Secondary **Desired experience level:** Intermediate Level **Departmental function:** Commercial / Sales **Industry:** Financial Services **Skills:** * Sales * Conflict management * Negotiation *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=691f4e183300003300229454\&source\=indeed*

728M+M8 Loreto, Zacatecas, Mexico

Do you want unlimited income!!!638370371406111216

Indeed

Do you want unlimited income!!!

We invite you to become part of a solid company, where you can generate unlimited income by placing life insurance policies through payroll deduction for Teachers and administrative staff affiliated with SEPBCS **What you will do:** * Promote life insurance in public schools and among education employees. (SEPBCS) * Advise and manage enrollments. * Work goal-oriented and with full autonomy. **Value Proposition for the Agent:** * Competitive commissions (from 20% up to 45% per policy, depending on goals achieved). * Bonuses for targets, policy persistence. * Access to portfolio under agreement with government agency. * Flexible working hours. **Follow-up:** * Monthly performance evaluations. * Awards or recognitions (trips, contests). * Periodic motivation and training meetings. * Individual sales coaching. **Requirements:** * Of legal age, high school diploma. * Passion for sales. * Excellent presentation and proactive attitude. * Negotiation and persuasion skills. * High motivation and results-driven focus. Start your insurance career with us! Continuous training \+ real growth. Apply today and achieve your financial independence! Send your CV by email: torresasociados@inbursaasesores.com or WhatsApp: 612 176 83 77

Escuela Preparatoria 12, El Jaral, 23880 Loreto, B.C.S., Mexico