Ensure the proper operation of the bank’s digital channels (online banking, mobile banking, and/or associated services) by supervising operational processes, monitoring key performance indicators, and addressing incidents, serving as the liaison between internal teams and external vendors to guarantee service continuity and regulatory compliance. **Key Responsibilities:** * Supervise the daily operation of digital platforms (web, mobile app), ensuring availability and stability. * Monitor performance indicators and coordinate incident resolution with technical teams. * Provide operational support to internal departments (e.g., commercial, customer service) regarding digital channel-related matters. * Prepare basic reports on performance and significant events. * Coordinate with technology vendors to ensure adherence to agreed service levels. * Support the implementation of procedures ensuring regulatory compliance. * Collaborate in delivering operational training to staff on digital processes. **Key Stakeholders:** Internal: IT, Digital Product, Compliance, Customer Service. External: Technology vendors. **Requirements:** * Education: Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field. * Experience: 2–3 years in operational supervision, preferably in digital banking or technology-driven processes. * **Knowledge & Skills:** o Basic proficiency in monitoring and analytics tools. o Familiarity with financial regulations and operational continuity frameworks. o Leadership. o Effective communication. o Attention to detail and problem-solving orientation. * Organization and follow-up. * Teamwork. * Adaptability to digital environments. **3. Education** Bachelor’s degree in Business Administration, Engineering, Computer Science, Finance, or related field. **Education:** Bachelor’s degree in Economics, Accounting, Finance, or Management. **Travel Required?** Yes * **Competencies:** + Customer- and detail-oriented. + Analytical ability and problem-solving skills. + Effective communication and collaborative teamwork. + Adaptability to evolving technological environments. * Nissan (NMEX, NEdM, NRFS, NRFM, and ANZEN) hires based on fulfillment of the job profile for the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth, or any other condition. Jesus Maria, Aguascalientes, Mexico