***"The world is yours with Meliá"*** Continuing with Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here, you can take on new challenges and access experiences in different destinations, all while remaining part of our family. Are you ready to take the next step in your journey with us? **REMEMBER:** Before submitting your application, **you must inform your direct manager and/or Hotel Director, as well as your Human Resources manager, of your interest in participating in the internal selection process**. Your direct supervisor will not have the authority to approve or block an application, but they must be properly informed. **Job Mission:** The Rooms Controller is a strategic role that ensures operational efficiency and the high guest satisfaction standard promoted by Meliá Hotels International. This person is responsible for the daily management of room occupancy and allocation. **What will you do?** * Room Assignment: Assign rooms prioritizing guest preferences (especially VIPs and MeliáRewards members) and avoiding overbooking, ensuring a seamless check\-in. * Quality Coordination: Maintain direct communication with housekeeping and maintenance staff to ensure each room's condition (including out-of-service rooms, OOS/OOD) meets Meliá quality standards before being released. * Rate and Detail Management: Verify that applied rates match market codes and manage special guest details, contributing to the hotel’s financial health. * Service Model: Proactively resolve any issues related to rooms (maintenance or cleaning), acting as an example of excellent service and anticipating guest needs. **What are we looking for?** * Knowledge of hotel management software (PMS), such as Opera, Fidelio, Protel, or similar. * Understanding of processes including: * Room cleaning and maintenance. * Check\-in, check\-out, and room assignment. * Occupancy reports and discrepancy tracking. * Basic knowledge of hotel maintenance and safety. * **Effective communication:** act as a bridge between front desk, housekeeping, and maintenance. * **Attention to detail:** ensure room data accuracy. * **Problem-solving skills:** handle unexpected situations without affecting guest experience. * **Ability to work under pressure:** especially during high-occupancy periods. **At Meliá, everyone is VIP** *At Meliá Hotels International, we promote* ***equal opportunities*** *between women and men in the workplace, supported by management commitment and the principles outlined in our Human Resources policies. We also strive to spread throughout our workforce a corporate culture committed to effective equality and raise awareness about the need for collective and global action.* *We reinforce our commitment to* ***equality and diversity****, avoiding any form of discrimination, particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees is essential to our success as a global company****.* *Additionally, we support sustainable growth in our industry through a highly socially responsible team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* To protect yourself and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**