***“The world is yours with Meliá”*** Discover an unlimited path at Meliá, where growth and development opportunities are endless. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. **Job Mission:** The Guest Experience Supervisor is responsible for supervising the daily operations of the department, ensuring proper execution of tasks and optimal departmental coordination, committed to achieving excellence in customer satisfaction. **What will you be doing?** * Supervise the optimal implementation of attributes, standards, and manuals applicable within the department, as well as ensure compliance across other areas. * Ensure the customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations. * Supervise the correct use of different customer experience management tools, monitor Voice of the Customer results, ensure achievement of set objectives, and support supervision of improvement plans when necessary. * Supervise the proper implementation of the digital customer experience during their stay according to the global strategy. * Manage customer incidents following established protocols. * Coordinate and supervise the proper implementation of the hotel’s Sensory Architecture, including lighting, décor, scent, and background music, ensuring compliance across all areas. **What are we looking for?** * Preferably a degree in Tourism, Hospitality, Marketing, or similar. * Advanced English. A third language is desirable. * Knowledge of brand strategies. * Knowledge of hotel management tools and/or Customer Experience tools. * Knowledge of Hotel Operations. * Ability to lead and work in a team. * Organization and planning. · Proactivity and Innovation. * Excellent communication skills. * Strong service vocation. **At Meliá, we are all VIP** *At Meliá Hotels International, we commit to* ***equal opportunities*** *between women and men* ***in the workplace****, supported by management commitment and the principles outlined in our Human Resources policies. Likewise, we promote throughout our workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* *We strengthen our commitment to* ***equality and diversity****, avoiding any kind of discrimination, particularly related to disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees is fundamental to our success as a global company****.* *Additionally, we support sustainable growth in our sector through a highly responsible human team. In this sense, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* To protect yourself and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**