Spa Receptionist

Description

Position Summary: We are seeking a spa professional with experience in appointment scheduling, spa operations, and customer service, responsible for ensuring presentation standards and assisting with sales. Key Responsibilities: 1. Comprehensive spa operations and customer service management 2. Coordination of services and therapists 3. Sales assistance and hotel system management PROFILE \* High school diploma or incomplete undergraduate degree \* Required experience: 1 year in this position \* Specialized knowledge: Spa techniques, Microsoft Office, hotel and spa operating systems (Opera, SpaBiz), and bank terminal operation. \* Residency in Los Cabos is mandatory FUNCTIONS · Know and memorize all Spa Ritual services and their respective prices. · Conduct morning and evening spa walkthroughs to verify compliance with established presentation standards. · Respond promptly to customer emails requesting information. · Schedule appointments in SpaBiz, coordinate treatment rooms by service and therapist to organize the daily schedule and spa operations. · Provide guests with information about available products and services. · Assist with sales activities at the beach, pool, and other designated areas both inside and outside the hotel. · Process room charges in OPERA; perform end-of-shift cash reconciliation and deliver reports to the front desk. · Collect payments at the beach, pool, and spa facilities. · At the end of each shift, send daily reports to the Spa Manager, auditors, and spa administrative assistant. Employment Type: Full-time Salary: $12,000\.00 \- $20,000\.00 per month Benefits: * Staff meal program * Complimentary uniforms Education: * Completed high school diploma (Preferred) Work Location: On-site employment