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Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. \n\n\n**Discover some of the benefits we offer:** \n\n\n* **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages.\n\n \n\n\n* **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.\n\n \n\n\n**Position Mission:**\n\nResponsible for the bar department during your shift, leading operations of assigned dining venues, ensuring proper management and customer experience.\n**What will you do?**\n* Control and ensure the daily and monthly inventory procedures for tableware, glassware, cutlery, centerpieces, decorative items.\n* Control and ensure the EISI reporting procedure, follow-up on the overall report from your department…\n* Control and ensure preventive maintenance procedures, deep cleaning, and machinery maintenance in the bar department.\n* Manage the budget allocated to your department. 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Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family \n\n\nExperience one of the most exciting journeys of your life, a journey where inspiration, personal and professional growth accompany you every step of the way. \n\n**Discover some of the benefits we offer:** \n\n\n* **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages.\n\n \n\n\n* **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.\n\n \n\n\nFeel proud to belong to Meliá—we are proud of you! \n\n\nMission:*The Spa Sales Promoter is responsible for implementing the sales strategy at the Spa, being accountable for securing the highest number of reservations to meet established sales targets.* \n\nMain Responsibilities:\n* Implement and coordinate the sales strategy for Spa services, treatments, and products according to customer segments, supporting the creation of marketing campaigns.\n* Supervise Spa sales, taking necessary actions to promote the sale, dissemination, and promotion of Spa treatments and services.\n* Understand the brand philosophy, implementing standards, operational manuals, and identity guidelines applicable to the department.\n* Ensure customer experience and personalize their stay by anticipating needs and exceeding expectations.\n* Manage visits and reservations for groups or individual customers, ensuring teams are informed prior to arrival.\n* Coordinate promotional activities within hotels with other departments to increase Spa promotion reach.\n* Research and analyze competitor information to maintain the Spa's positioning.\n\n \n\n\nEducation and Training:\n* Minimum high school diploma and professional training or degree related to the position.\n* Local language (depending on the geographical location of the establishment) and Advanced English.\n\n \n\n\nExperience:\n* External: 1 year in a similar role within the SPA/wellness sector and/or hospitality industry.\n* Internal: Minimum 6 months of experience in the Spa or Commercial Department.\n\n \n\n**At Meliá, we are all VIP** \n\n\nOutstanding professionals who make everyday life easier and exceptional. 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Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. \n\n\n**Discover some of the benefits we offer:** \n\n\n* **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages.\n\n \n\n\n* **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.\n\n \n\n\n**Mission:**\n\nProvide high-level support to Partners and prospects generating opaque bookings for Meliá Hotels with Club presence through different Lead Generation programs, ensuring capture according to operational policies and issuing corresponding reports derived from such operations. \n\n\n**Operations:**\n* Support in the management of: Partners Club, Lead Generation, Referrals, Fly And Buy, and Minivac.\n* Management of prepaid All-Inclusive wristbands for RCI members.\n* Support to both hotels and RCI regarding booking follow-ups.\n* Reporting of referred arrivals.\n* Accreditation of MRW points compensation to Club members for referrals.\n* Management of stop sales to RCI.\n* Rate parity: Monitoring rates across other channels to compare with tour operator prices.\n* Coordination and participation in training sessions and promotions for RCI agents.\n* Monitoring of Lead Generation performance.\n* Proposal of actions and management of Out\\-bound campaigns for referrals and other leads.\n* Follow-up to ensure L\\&G bookings conditioned to attending sales rooms actually result in show-ups at sales events.\n* Sending lead arrival lists to all marketing managers of the developments.\n\n \n\n\n**What are we looking for?**\n\nEDUCATION AND TRAINING: Bachelor’s degree in business administration, systems, accounting, or other related degrees or diplomas.\n\nLANGUAGES: Spanish and English.\n\nEXPERIENCE: Minimum of 1 year in related areas within the hotel or vacation club sector.\n\nSPECIFIC SKILLS:\n\nProficiency in Office.\n\nSkill in software handling.\n\nTeamwork.\n\nHigh attention to detail.\n\nProactivity.\n\nAdaptability to change.\n\nAvailability to travel \n\n**At Meliá, we are all VIP** \n\n\n*At Meliá Hotels International, we commit to equal opportunities between women and men in the workplace, supported by management commitment and the principles outlined in our Human Resources policies. 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It means knowing the world is yours and that your opportunities to work in different countries are within reach, all while remaining part of our great family. \n\n\nIt means embarking on one of the most exciting journeys of your life, a journey where inspiration, personal and professional growth accompany you every step of the way. \n\nAre you ready to take charge of your career and explore new inspiring opportunities within Meliá? \n\n\n**REMEMBER:** Before submitting your application, **you must inform your direct manager and/or Hotel Director, as well as your Human Resources manager, of your interest in participating in the internal selection process**. Your hierarchical manager will not have the authority to approve or block an application, but they must be properly informed. \n\n\n**MISSION**: Perform the role of Learning \\& Talent Development Coordinator within your group of hotels, according to the responsibilities inherent to your position and following company policies, processes, and tools, always focusing on ensuring a positive experience for employees and candidates. \n\n\n**What will you do?** \n\n\n* Support in gathering training needs based on the annual budget assigned.\n* Ensure access to and training on the e\\-Meliá platform for hotel staff.\n* Participate in the onboarding process by delivering, explaining, and registering documentation according to existing legislation and procedures.\n* Organize on-the-job/legislative training in hotels based on identified needs.\n* Support in organizing pre\\-opening and re\\-branding training, following provided guidelines. Coordinate the implementation of service culture training in hotels.\n* Carry out the entry of training data into DIGITAL SPACE to ensure all training conducted in hotels is recorded.\n* Support the Manager in identifying internal talent based on defined guidelines, tools, and campaigns.\n* Coordinate the proper execution of individual Development Plans (PTP and JTP) together with the mentor and follow up with the participant.\n\n \n\n\n**Requirements:** \n\n\n* 1 or more years of experience.\n* Proficiency in English.\n* Knowledge of hotel operations.\n* Knowledge of Office 365 (Word, Excel, PowerPoint…)\n* Planning, proactivity for excellence, and teamwork as key competencies in your professional profile.\n* Knowledge of Learning areas in both digital and in-person environments.\n* Strategic vision focused on the area.\n\n \n\n\n**At Meliá, everyone is VIP** \n\n\nOutstanding professionals who make everyday life easier and exceptional. From newcomers to the most experienced, they all possess unique and important qualities that make working at Meliá a constant growth opportunity and a passport to shaping your future wherever you want. \n\n\nOur warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling of belonging to a great family that values people like you—**VIP** people. \n\n\n*At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, supported by management commitment and the principles outlined in our Human Resources policies. 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Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. \n\n\n**Discover some of the benefits we offer:** \n\n\n* **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages.\n\n \n\n\n* **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.\n\n \n\n\n**Mission:**\nAdhering to the philosophy, policies, procedures, and quality standards established by Meliá Hotels International, responsible for providing personalized guest service and attending to requests to ensure a stay meeting the highest comfort standards in their rooms. Performing concierge duties, and successfully inviting guests to the Circle Lounge to learn about the Circle by Meliá benefits and experiences with the sales team, aiming to convert them into new members. \n\n**Operations:**\n* Attend daily meetings\n* Strictly follow instructions and training\n* Apply information in daily operations\n* Know the daily status of room availability, arrivals, events, and activities. Maintain updated lists of VIPs, rate plans, and other necessary information to provide personalized service.\n* Be aware of the cultural background of arriving guests and the purpose of their visit.\n* Provide personalized service, courtesy upon arrival, escort guests to their rooms, conduct tours of exclusive areas, interact with guests, and create a sense of connection.\n* Comply with area operation policies and procedures, and participate in defined Alma \\& Magia activities within the areas.\n* Provide guests with information regarding department services, hotel facilities in general, nearby areas, or tourist points of interest. Responsible for addressing, fulfilling, and following up on all guest requests during their stay.\n* Handle and resolve guest complaints professionally. Inform immediate supervisor of any circumstances that could negatively affect guests and/or future stays.\n* Make reservations for restaurants, Spa, Golf, Jacuzzi, romantic dinners, pillow menus, etc., and fulfill other guest needs or requirements.\n\n \n\n\n**What are we looking for?**\nEDUCATION AND TRAINING: Bachelor's degree in Marketing, Social Communication, or Business Administration.\nLANGUAGES: Strong command of English as a second language; knowledge of additional languages preferred (French and Portuguese)\nEXPERIENCE: 2 years in a similar position. Concierge, Butler, or Customer Service.\nSPECIFIC KNOWLEDGE:\nProficiency in Microsoft Office Suite\nHospitality experience\nSales knowledge\nCommunication skills\nService culture\nCustomer Management and Marketing\nProficiency in Microsoft Office \n\n**At Meliá, everyone is VIP** \n\n\n*At Meliá Hotels International, we promote* ***equal opportunities*** *between women and men in the workplace, supported by management commitment and principles outlined in our Human Resources policies. Likewise, we strive to spread throughout our workforce a corporate culture committed to effective equality and raise awareness about the need for joint and global action.* \n\n\n*We reinforce our commitment to* ***equality and diversity****, avoiding any form of discrimination, particularly based on disability, race, religion, gender, or age. 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Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family \n\n\n**Discover some of the benefits we offer:** \n\n\n* **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages.\n\n \n\n\n* **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.\n \n\n\nFeel proud to belong to Meliá, just as we are proud of you \n\n\n**Mission:**\n\nIn accordance with the philosophy, policies, procedures, and quality standards established by Meliá Hotels International, manage and administer the process of receiving, distributing, handling, tracking, documenting, and analyzing requests for termination and cancellation from Club by Melia members, as well as corresponding escalations. Similarly, manage and administer exceptions granted during the commercial process to maintain organization of the sales policies established by the company regarding product sales and contracted services provided to members.\n**Operations:**\n* Responsible for executing, assisting, and supporting the termination or cancellation process of memberships across different regions and sites, safeguarding accounts and maintaining a healthy portfolio through organization, follow-up, and management of requests from the beginning of the process until proper case closure, documented for incident feedback via reports, control tools, and analysis, from the initial phase where cases are distributed to teams through escalation phases for case resolution.\n* Receive and classify termination or cancellation requests.\n* Gather all file data from members to initiate retention case handling.\n* Direct and distribute cases to the appropriate team with all relevant information.\n* Monitor timelines for each phase of the retention process.\n* Enter data accurately and timely into the schedule for each open case.\n* Develop case follow-up and closure procedures.\n* Track case prioritization according to established strategies.\n* Document incidents and follow-ups on member requests in the relevant systems.\n* Provide feedback, organization, and documentation for each case in various designed reports or tools for portfolio retention.\n* Assist in identifying types of complaints: Product, Commercial, Situational, Experience-related.\n* Input identified causes: networks, lack of trust in value proposition, ineffective service, bad experience, non-compliance, lack of perceived value, lack of transparency.\n* Input termination or cancellation requests according to the PQRS model: Petitions, Complaints, Claims, Suggestions. With high-level negotiation, empathy, assertive communication, agility, and integrity.\n* Assist in classifying cases by reason: justified or unjustified.\n* Assist in classifying customers by codes: Impatient, demanding, indignant, ambitious, for appropriate management, distribution, and prioritization.\n* Follow up on escalation cases.\n* Input and keep the retention process updated.\n* Assist in guiding members on general topics related to membership usage.\n* Participate in periodic meetings as per the manager's provided agenda with commercial and service teams to analyze incidents and stay mutually updated.\n* Cancel affiliations to the Melia Rewards program in the SIRIUS system\n* Send downgrade proposals and follow up on them\n* Send refinancing proposals and follow up on them\n* Input and document departmental procedure standards.\n* Input and document standardized scripts.\n* Train to achieve thorough product knowledge, experiences, and sales techniques to efficiently and effectively save accounts.\n* Identify tools: technology, channels, applications, reports.\n\n\n**What are we looking for?**\n\nEDUCATION AND TRAINING: Bachelor’s degree in Business Administration, International Business, Commerce, Marketing, or other related fields\n\nLANGUAGES: Fluency in English as a second language; additional languages are valued: Portuguese, Russian, and French\n\nEXPERIENCE: 2 years in a similar role. Quality Assurance, VLO, Customer or Member Service, Public Relations.\n\nSPECIFIC KNOWLEDGE:\n\nProficiency in Office\n\nSkill in software handling\n\nExecutive report writing skills\n\nCommunication skills\n\nSales\n\nWriting \n\n**At Meliá, everyone is VIP** \n\n\nOutstanding professionals who make everyday life easier and exceptional. From newcomers to the most experienced, they all possess unique and important qualities that make working at Meliá a constant growth opportunity and a passport to shaping your future wherever you want. \n\n\nOur warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling of belonging to a great family that values people like you—**VIP** people. \n\n\n*At Meliá Hotels International, we commit to equal opportunities between women and men in the workplace, supported by management commitment and principles outlined in our Human Resources policies. 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In this sense, our motto is “****Toward a sustainable future, from a responsible present****.” Thanks to all our collaborators, we make it possible.* \n\n\nIf you want to be “**Very Inspiring People**,” follow us on: \n\n\n**INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758766397000","seoName":"portfolio-retention-executive-34820","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-loreto/cate-other13/portfolio-retention-executive-34820-6384209886976112/","localIds":"3","cateId":null,"tid":null,"logParams":{"tid":"919e3c59-dcb6-43b5-8e78-e3311cf32916","sid":"5d4d0e90-1f89-43a8-b933-40e02f75dabb"},"attrParams":{"summary":null,"highLight":["Manage terminations and cancellations of Club by Melia partners","Classify cases by justified or unjustified reasons","Provide feedback in retention reports"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"La Vuelta del Cerro,Baja California Sur","unit":null}]},"addDate":1758766397419,"categoryName":"Other","postCode":null,"secondCateCode":"human-resources-recruitment","isFavorite":false},{"category":"1261,1277,1546","location":"MHRG+8Q La Vuelta del Cerro, B.C.S., Mexico","infoId":"6384209851443312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Entertainment Supervisor - Paradisus Palma Real (31545)","content":"***“The world is yours with Meliá”*** \n\n\n\nDiscover a limitless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. \n\n\n**Discover some of the benefits we offer:** \n\n\n* **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages.\n\n \n\n\n* **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.\n\n \n\n\n**JOB MISSION:** \n\n \n\nThe Entertainment Supervisor is responsible for supervising the daily operations of the Department, ensuring proper execution of tasks and optimal departmental coordination. \n\n \n\n**WHAT WOULD YOU DO?** \n\n \n\n**Operations:** \n\n* Supervise and ensure the correct and optimal implementation of sports, wellbeing/wellness, and artistic programs, coordinating the necessary resources for excellence.\n* Supervise and ensure that different programs are carried out correctly, following established standards, supporting the development of improvement plans if necessary.\n* Supervise that sports and recreational facilities, as well as work areas, are in good condition and comply with established safety regulations.\n* Carry out and participate, if necessary, in the various sports, wellbeing/wellness, and artistic programs according to established standards.\n* Ensure that teams know and understand all departmental manuals, programs, and standards.\n* Place material orders following specified product guidelines for optimal economic resource utilization.\n* Maintain control of inventories within their area of expertise.\n* Coordinate, support the implementation of, and analyze pilots determined within their area.\n\nSupport in managing the seasonal closure and reopening processes of the hotel. \n* \n\n**WHAT ARE WE LOOKING FOR?** \n\n \n\n**Requirements:** \n\n \n\n**EDUCATION AND TRAINING:** \n\n \n\nMinimum high school diploma and professional training or degree related to the position. Technical degree desirable. \n\n \n\n**LANGUAGES:** \n\n \n\nLocal language (depending on the geographical location of the establishment) and advanced English. **A third language is desirable.** \n\n \n\n**SPECIFIC KNOWLEDGE:** \n\n* Knowledge of hotel operations.\n* Knowledge of sports, wellbeing/wellness, and artistic programs.\n* Knowledge of hotel management tools.\n* Proficiency in Office suite.\n* Ability to lead and work in a team.\n* Service vocation.\n* Creative skills.\n* Communication skills.\n* Problem-solving ability.\n* Organization and planning, proactivity and innovation.\n\nAttention to detail \n* \n\n**EXPERIENCE:** \n\n \n\n2 years in a similar position within the hotel sector. \n\n**At Meliá, we are all VIP** \n\n\n*At Meliá Hotels International, we commit to equal opportunities between women and men in the workplace, supported by management commitment and the principles outlined in our Human Resources policies. 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Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family. \n\n\n**Discover some of the benefits we offer:** \n\n\n* **My MeliáRewards:** Participate in our exclusive loyalty program, enjoying unique benefits and advantages.\n\n \n\n\n* **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.\n\n \n\n\nSpecific Knowledge: \n\n\nMust have knowledge of administration and personnel management, chemicals, event setups, proficiency in the Crystal system, service attitude, responsibility, punctuality, organization, and ability to perform extraordinary tasks. \n\n\nExperience in other Companies (in case of external selection): \n\n\nMinimum 2 years of experience \n\n \n\n \n\n\\#LI\\-JO1 \n\n**At Meliá, we are all VIP** \n\n\n*At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, supported by management commitment and the principles outlined in our Human Resources policies. 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